Day shift
Monday to Friday
At 90 days you are eligible to convert to a permanent position if you have perfect attendance and good
performance you will then receive the following perks!
? $1000 dollar conversion bonus
? Quarterly bonus (based on performance)
? Annual Increases (based on performance)
? Medical/Dental/Vision Benefits
? Employee Assistance Program
? 401 (K)
? Paid Time Off/Holidays
? Eligible for promotions after 6 months (temp time included)
Job Description
Job Responsibilities:
? Answer incoming calls from consumers including the public, prospective enrollees and people
assisting enrollees or acting on their behalf in accordance with all performance standards, policy
and procedures, and protocols including but not limited to the confidentiality and privacy policies.
? Track and document all inquiries using the applicable systems.
? Complete associated tasks according to the established guidelines.
? Track and document all inquiries using the applicable systems.
? Meet Quality Assurance (QA) and other key performance metrics.
? Facilitate the fulfillment of caller requests for materials via mail, email, or download.
? Transfer/refer consumers to appropriate entities according to the established guidelines.
? Escalate calls or issues to the appropriate designated staff for resolution as needed.
? Facilitate translation services for non-English speaking callers according to procedures.
? Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs
and systems.
Job Requirements
Equipment is provided
? High Speed Internet; cannot use satellite internet
? Modem firewalls should be for proper VPN and product access
? Logical problem-solving skills, ability to multi-task, and ability to utilize the client approach to
troubleshooting
? Must live within 70 miles from deployment site which is Spherion Staffing League City office
Responsibilities:
Handle customer inquiries and complaints
Provide information about the services
Troubleshoot and resolve issues and concerns
Document and update customer records based on interactions
Develop and maintain a knowledge base of the evolving services
Meet Quality Assurance and other important key performance metrics
Working hours: 8:00 AM - 5:00 PM
Skills:
? Ability to type efficiently
? Excellent Attendance (no time off during training)
? Organization and work prioritization skills
? Proficient in utilization of Teams
? Basic computer aptitude in Windows and/or Mac
? Ability to handle 100+ calls a day, handle multiple repetitive calls
? Ability to successfully complete skills assessments.
Work at Home Environmental Requirements Include:
? A quiet, professional work-space free from distractions and background noise
? A workspace large enough to hold 2 large monitors, laptop, keyboard, mouse and docking station;
Education:
High School
Experience:
0-1 years
Qualifications:
Excellent written and verbal communication skills
Ability to handle over 100 calls per day
Ability to handle irate or hostile customers
Having a high sense of urgency, and perform well under pressure
High School Graduate or GED
Internet Access: Minimum of 20 Mbps download & 5 Mbps upload
Apply today and don't miss this chance if you are passionate about customer service!
Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).
For certain assignments, Covid-19 vaccination and/or testing may be required by Spherion's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Spherion representative for more information.