Spherion staffing in Partnership with Chico's FAS, is seeking high energy customer service reps for PT and FT work! Stay safe at home (this job can be done 100% from home AFTER A 2 WEEK, ONSITE TRAINING CLASS is completed in Fort Myers FL) Only local candidates in Fort Myers will be considered. These positions are temp to hire.
...
This is a great job if you are looking for flexibility in your schedule. You must be available to work weekend shifts. You will have the opportunities to advance quickly and gain additional pay by taking on training for Omni (Chat functions). If you are computer savvy and have great customer service skills this job is for you!!!
Responsibilities:
Use customer service and sales skills to optimize the opportunity of each customer contact.
Identify and handle customer phone inquiries completely and accurately.
Resolve customer complaints and problems to the satisfaction of the customer.
Educate the customer about the products and services.
Complete and maintain accurate customer data including documentation of discussions, issues, customer requests or other relevant information into Contact Center systems as required.
Schedule, assign, or act on any required customer follow-up in accordance with Contact Center guidelines.
Maximize opportunities to upsell or cross-sell company products and services.
Suggest Contact Center process improvements and participate in Contact Center initiatives for increased effectiveness.
Conduct outbound calls for customer surveys, marketing and notification purposes.
Use technology tools as directed and within established guidelines.
Maintain confidentiality of all company and customer data/information.
Participate in individual and team trainings and meetings to ensure knowledge is up to date.
Alert management of issues or concerns that require escalation for complete resolution or which may indicate a larger, underlying problem.
Able to work independently, adhere to work schedule and manage regular duties with minimal supervision.
Able to work at your home base campus (Winder or Fort Myers) when scheduled in advance (e.g., meetings with Supervisor, team meetings, training, etc.) or in unable to work remotely for any reason.
Other miscellaneous duties assigned.
Working hours: 8:00 AM - 5:00 PM (Various Shifts Available)
Skills:
Technical - Microsoft Suite
Decision Quality
Interpersonal Savvy
Customer Service
Education:
No Degree Required
Experience:
0-1 years
Qualifications:
Years of sales/customer service experience
Outstanding interpersonal and relationship building skills
Excellent verbal and written communication
Excellent detail orientation, with the ability to learn and follow policies and procedures correctly
Computer proficiency in Microsoft Office products
Ability to organize and communicate information clearly
Apply on line www.spherionjobcentral.com
Email your Resume by replying to this post
Call our office at 239-939-9999 for more information
Spherion_GTWB_FTMYERS
Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
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Spherion staffing in Partnership with Chico's FAS, is seeking high energy customer service reps for PT and FT work! Stay safe at home (this job can be done 100% from home AFTER A 2 WEEK, ONSITE TRAINING CLASS is completed in Fort Myers FL) Only local candidates in Fort Myers will be considered. These positions are temp to hire.
This is a great job if you are looking for flexibility in your schedule. You must be available to work weekend shifts. You will have the opportunities to advance quickly and gain additional pay by taking on training for Omni (Chat functions). If you are computer savvy and have great customer service skills this job is for you!!!
Responsibilities:
Use customer service and sales skills to optimize the opportunity of each customer contact.
Identify and handle customer phone inquiries completely and accurately.
Resolve customer complaints and problems to the satisfaction of the customer.
Educate the customer about the products and services.
Complete and maintain accurate customer data including documentation of discussions, issues, customer requests or other relevant information into Contact Center systems as required.
...
Schedule, assign, or act on any required customer follow-up in accordance with Contact Center guidelines.
Maximize opportunities to upsell or cross-sell company products and services.
Suggest Contact Center process improvements and participate in Contact Center initiatives for increased effectiveness.
Conduct outbound calls for customer surveys, marketing and notification purposes.
Use technology tools as directed and within established guidelines.
Maintain confidentiality of all company and customer data/information.
Participate in individual and team trainings and meetings to ensure knowledge is up to date.
Alert management of issues or concerns that require escalation for complete resolution or which may indicate a larger, underlying problem.
Able to work independently, adhere to work schedule and manage regular duties with minimal supervision.
Able to work at your home base campus (Winder or Fort Myers) when scheduled in advance (e.g., meetings with Supervisor, team meetings, training, etc.) or in unable to work remotely for any reason.
Other miscellaneous duties assigned.
Working hours: 8:00 AM - 5:00 PM (Various Shifts Available)
Skills:
Technical - Microsoft Suite
Decision Quality
Interpersonal Savvy
Customer Service
Education:
No Degree Required
Experience:
0-1 years
Qualifications:
Years of sales/customer service experience
Outstanding interpersonal and relationship building skills
Excellent verbal and written communication
Excellent detail orientation, with the ability to learn and follow policies and procedures correctly
Computer proficiency in Microsoft Office products
Ability to organize and communicate information clearly
Apply on line www.spherionjobcentral.com
Email your Resume by replying to this post
Call our office at 239-939-9999 for more information
Spherion_GTWB_FTMYERS
Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
Show lessShow more