resident monitor.

relationship with and encouragement of each Emergency Refuge resident.

Responsibilities:
This job description should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of this position. The incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this job description.
-Completes all necessary intake paperwork and accurately keypunches the information into HMIS
database system.
-Ensures that all rooms are in proper order before arrival of residents; checks fire equipment and ensures
proper working order.
-Distributes towels, linens, and personal hygiene items; secures and provides clients access to medications
as required.
-Monitors the activities of the residents ensuring safety and compliance with house rules; checks the
security of all windows and doors; monitors cameras and makes periodic rounds of entire facility; records
any unique situations occurring on assigned shift.
-Responds to emergencies in a calm manner and initiates appropriate corrective action in accordance with
established policies and procedures, in an effort to instruct and develop and not in an effort to punish.
-Opens and closes the house doors at designated hours of operation.
-Assigns housekeeping and other tasks to residents; ensures that residents perform assigned house duties in
the proper manner; ensures compliance with house rules. Addresses shortcomings in an effort to develop
skill set, not in an effort to punish.
-Conducts campus security checks as assigned, taking responsive action if required and logging details of completing the same bullet point notes of pertinent activity.
-Conducts breath alcohol checks on all residents entering the shelter facility and thoroughly inspects all
property being brought into the facility to ensure compliance with house rules.

-Answers telephone and responds to questions regarding the housing operations.
-Wakes up clients at designated time and instructs them to collect their sheets; ensures that all residents are
out of the housing facility by the designated time.
-Issues meal tickets for residents of the emergency shelter.
-Conducts oneself as a representative of The Salvation Army in the tone used, patience extended and encouragement offered to those we serve.
-Other Responsibilities:
-Collects and washes all dirty towels and sheets.
-Cleans, sweeps, and mops the lobby, hall and office areas; empties trash cans and replaces trash liners.
-Performs other related work as required.

Working hours: 5:30 PM - 12:30 AM

Skills:
Materials and Equipment:
-Photocopy Machine Telephone Computer
-Intercom System Surveillance System

Working Conditions:
-Work is performed in a transient lodge environment where there may be physical discomforts associated
with temperature variations, odors, violence, noise, disease, and/or dust under mildly unsafe and
uncomfortable conditions.
-All employees recognize that The Salvation Army is a church and agree that they will do nothing as
an employee of The Salvation Army to undermine its religious mission.

Education:
High School

Experience:
1-4 years

Qualifications:
Minimum Qualifications Required:
-Education and Experience:
-High school diploma or G.E.D.
and
-one year experience performing security or social service work preferred,
or
-any equivalent combination of training and experience which provides the required knowledge, skills, and
abilities.

Licenses and Certifications:
-CPR and First Aid Certification.
-Knowledge, Skills, and Abilities:
-Knowledge of general office procedures and practices.
-Knowledge of basic record keeping practices and procedures.

-Ability to communicate effectively with clients in order to control, lead, and motivate behavior.
-Ability to work with the public encompassing all types of behaviors.
-Ability to extend grace in the face of rebellion without becoming emotionally upset.
-Ability to work independently and with limited supervision while staying within established policy and
procedural boundaries.
-Mental and Physical Abilities:
-Ability to meet attendance requirements.
-Ability to read, write and communicate the English language.
-Ability to respond to emergency situations quickly and calmly while maintaining control and initiating
the proper corrective action.
-Ability to perform combinations of sitting, standing, and walking on a frequent change basis. Distance of
travel is usually within the same building.
-Limited amount of physical effort required associated with walking, standing, lifting and carrying light
objects (less than 25 lbs.) 5-10% of work time.


**Resumes Preferred**
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