retail customer service associate.

- Maintains a smooth flow of outgoing/incoming mail from customers which includes: sorting anddistributing incoming mail; maintaining logs as necessary; and making copies and filing.- Receives telephone calls and responds to requests.- Assists in pre-screening of customers for required documentation.- Responsible to data enter in the appropriate workforce database- Logs in pre-applications; assigns and follows up with the Child Care Advisor to ensure thepre- applications have been data entered and/or placed on the wait list.- Data enters wait list applications; receives customer calls for waitlist updates.Responsibilities:- Assigns reports received on late parent fees and absences.- Is responsible for monthly mail out of recertification letters /packets. file morgue.- Observes and follows through with all required timeframes.- Maintains a professional work area.- Provides excellent customer service to center customers.- Reports to Child Care Supervisor.Performs other related duties asassigned.Working hours: 8:00 AM - 5:00 PMSkills:Bachelor Degree from an accredited college or university in a related field of study preferred, or- Associate Degree from an accredited college and two (2) years work related experience, preferably inworkforce development, or- High School Diploma or equivalent from an accredited educational institution and four (4) yearswork related experience, preferably in workforce development.Education:BachelorsExperience:1-4 yearsQualifications:Excellent verbal and written communication skills.??? Demonstrated customer service skills, problem solving and critical thinking skills.??? Demonstrated computer skills, with experience using word processing and spreadsheet software programs.??? Analytical and problem solving skills.??? Detail orientated and good organizational skills.??? Good documentation skills??? Ability to develop and maintain professional working relationships with management, coworkers, workersfrom other programs as well as the public.English and Spanish preferred. ..Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

Spherion Staffing is looking for an experienced customer service specialistAnswer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information.Responsibilities:Job Duties will include (But are not limited to):* Answer calls and respond to e-mails * Handle customer inquiries both over the phone and by e-mail* Research required information using available resources* Manage and resolve customer complaints* Provide customers with product and service information* Enter new customer information into system* Update existing customer information * Process orders, forms and applications* Identify and escalate priority issues* Route calls to appropriate resource* Follow up customer calls where necessary* Document all call information according to standard operating procedures* Complete call logs* Produce call reportsWorking hours: 8:00 AM - 5:00 PMSkills:Proficient in Microsoft Word and ExcelEducation:High SchoolExperience:1-4 yearsQualifications:1-2 years of customer service experience requiredHigh School Diploma or GED Please submit a resume for consideration Spherion_gtwb_OcalaSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

This position is responsible for assisting our internal and external customers with product questions and concerns while maintaining a high level of customer service.Responsibilities:Processing ordersKeying data into PC systems Scheduling duties for shipments Using telephones to contact customers and vendors. Route calls to appropriate other Depts. in business. Be accurate and a solid multi-tasker!Working hours: 8:00 AM - 5:00 PMSkills:MS Excel and PC skills. Alphanumeric data entry skills. Ability to handle calls, call routing and keying simultaneously. Able to work cohesively in a small department / call center.Education:High SchoolExperience:1-4 yearsQualifications:High school diplomaMinimum of 2 years of call center based experience. Logistics coordination background extremely helpful. Solid PC and MSExcel skills. Please apply today! Great Lakewood Ranch business will be selecting great candidates soon. Don't miss out.Spherion_gtwb_sarasotaSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.