The Customer Relations Administrative Manager supports the CustomerRelations department, along with customer and trade partner inquiries andconcerns. The Customer Relations Administrative Manager also processesservice orders, updates, and coordinates issues across a number ofcommunication channels. A successful Customer Relations AdministrativeManager must be able to shift gears constantly and communicate in a varietyof methods.Responsibilities:Customer Relations Administrative Manager Responsibilities:??? Maintain a positive, empathetic, and professional attitude toward customers and contractors/vendors at all times??? Respond promptly to customer and trade partner inquiries??? Communicate with customers and trade partners through various channels such as in person, on the phone, email, text, video chat??? Run reports and analyze to ensure service orders are entered into the system properly.??? Run reports and analyze to ensure homeowners have turned in their warranty lists. Give CRM list of homeowners to follow up with and remind to turn in their lists.??? Train and monitor Customer Relations Admin Support Specialists work progress and their workloads.??? Make appointments with homeowners with CRMs as needed.??? Attend weekly meetings alongside Director of Construction to answerquestions and discuss warranty issues, customer relations issues andtrends.??? Supervise two Customer Relations Admin Support Specialists??? Serve as Back up to Customer Relations Admin Support Specialists as needed??? Other duties as assignedWorking hours: 8:00 AM - 5:00 PMSkills:The ideal candidate will bring excellent leadership skills, able to develop associates and drive results. In addition, must be fully proficient in MS Office, possess excellent communication and analytical skills, very adept at problem solving and highly organized.Education:High SchoolExperience:4-7 yearsQualifications:??? High school diploma required??? Ability to remain professional and courteous with every interaction??? Experience in building, home repair, home maintenance, etc. is a plus Interested in learning more? Don't delay, upload your resume and submit your application today - www.spherion.com/applySpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.