seasonal account coordinator.

The Account Coordinator is an important part of the team that supports high schools, colleges, and other educational institutions (customers). This role supports the Diploma Account Specialist who work with and support our customers and the Herff Jones sales representatives.
The Account Coordinator serves as a liaison between the Diploma Customer Service Representatives and Account Specialists to ensure that any order inquiries are addresses within expected service levels. The Account Coordinator role provides overall customer support focusing on administrative duties such as researching order details, providing information on billing inquiries and other support to the Account Specialist. Primary communication methods in each of these areas will include phone support and email response. In peak times, the Account Coordinator will also enter diploma orders and other needs for the diploma support team.

Working hours: 8:00 AM - 5:00 PM

Skills:
Previous Excel, Microsoft experience
Previous customer service experience

Education:
High School

Experience:
1-4 years

Qualifications:
Highschool or GED required.
Proven success to effectively communicate (listening, writing and verbal) to meet product delivery deadlines.
Previous success in Account Management or Customer Service working with multiple accounts with strong problem solving and organization.
Proven ability to communicate through email and interpersonal communication balanced with information, care, and kindness.
Moderate to advanced skills with Microsoft Office (specifically Excel) and learning new systems/technology with understanding some work is processed manually.
Demonstrated success managing multiple processes and tasks (including large volume of email) at a time with strong organizational and detail skills.
A positive attitude with a focus on learning the complete product cycle to better service the customer (schools and administrators) and field sales representatives.


Apply Today! Once you apply, call or text 317-870-5555 for next steps.

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).

For certain assignments, Covid-19 vaccination and/or testing may be required by Spherion's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Spherion representative for more information.