Are you looking for an opportunity to be a part of a thriving, engaging, and positive atmosphere? Spherion Austin is hiring Service Advisors. In this role you will create an experience that leaves the client satisfied by meeting and surpassing their expectations. As a Service Advisor you will need to maintain an organized process while satisfying multiple customers, clearly communicating, managing priorities, and following up resulting in satisfied and loyal customers. This department's core values: Integrity, Mentorship, Passion, Accountability, Courage, and Teamwork.
...
Hours:
Multiple schedules, flexible, rotating weekends are required (Open for Service on Sundays)
Responsibilities:
Responsibilities include but are not limited to:
Provide Truly Exceptional Service leading to customer loyalty
Follow Up with all pending clients regularly
Communicate with all team members necessary to assure successful and timely completion of promised work
Prepare for appointments to create a speedy and pleasant experience
Perform a professional video walk around and thoroughly record clients concerns
Provide value in our services leading to customer participation in current suggested services and future maintenances
Produce repair orders using the 3 C?s. (Concern, Cause, Corrections)
Perform professional deliveries
Maintain a high level of Customer Satisfaction
Assist clients as they desire by learning product knowledge, warranty data, and maintenance requirements
Complete required manufacturer training requirements
Accountability:
Net Promoter Score
Owner Loyalty Program (OLP) Scores
Sales Goals
Working hours: 7:00 AM - 5:00 PM (Various Shifts Available)
Skills:
Ability to achieve and surpass goals
Ability to successfully handle multiple demands in a calm and professional manner
Demonstrate a high level of technical competence
Education:
High School
Experience:
0-1 years
Qualifications:
A typing test is required for this position.
Must have held a valid driver's license for at least 1 year
Must be at least 18 years of age to be considered
Organizes effectively to achieve greater results (make order out of chaos)
High School diploma or equivalent
Proven ability to perform with accuracy, thoroughness, and orderliness
Sales experience required
Ability to effectively communicate with co-workers
Proven ability to provide a truly exceptional customer service experience
Ability to achieve and surpass goals
Ability to successfully handle multiple demands in a calm and professional manner
Demonstrate a high level of technical competence
Apply today!
Compensation:
Commission with multiple bonus opportunities
Expected salary of $80-150k
Comprehensive Benefits Package!
Full-Time Employees Receive:
Employer Paid Dental Insurance
Employer Paid Life Insurance
Employer Paid Medical Insurance
Employer Paid Health Savings Account Contribution
Employer Paid Wellness Clinic
Employer Paid Flu Vaccinations Every Fall
Employer Percentage Matching for 401k
Employer Paid Parental Leave
5 Paid Bereavement Leave Days/Year for immediate family members (after 60 days)
14 Paid Time Off Vacation Days/Year (60 days - 3 years)
19 Paid Time Off Vacation Days/Year (3 - 7 years)
24 Paid Time Off Vacation Days/Year (7+ years)
Annual Christmas Bonus Based on Tenure
Annual Christmas Party
Annual Employee Appreciation Dinner
Employee Vehicle Purchase Program
Employee Discounts on Collision Repair, Parts, and Service
Bi-Weekly Pay Periods, Paid on Fridays
Holidays: Thanksgiving, Christmas & New Years
Employer Paid Lunches Every Saturday
Employer Paid Lunches/Dinners - Special Occasions (Blood Drives, Birthdays, Awards, etc.)
Access to In-House Insurance Agency
Access to In-House Marketing Agency
Voluntary Life Term and Whole Insurance
Voluntary AFLAC Supplemental Coverages, Voluntary Vision plan, Pet Insurance, and Legal Shield
$200 Donation to Charity of Your Choice with Approval
Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).
For certain assignments, Covid-19 vaccination and/or testing may be required by Spherion's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Spherion representative for more information.