As a Billing Clerk you will:Review Bills: Carefully check outstanding bills for accuracy. Process Payments: Make timely payments for bills and ensure compliance. Verify Invoices: Confirm invoice authenticity and accuracy. Vendor Communication: Resolve billing issues with claimants and healthcare providers. Data Entry: Accurately record data. Reconciliation: Ensure payment and invoice records match. Reporting: Generate regular bill payment reports. Compliance: Follow regulations and company policies. As a Scheduling Coordinator you will:Handle Incoming Calls: Manage a high volume of incoming phone calls in a professional and courteous manner. Direct calls to the appropriate personnel or department.Information Provision: Provide accurate and timely information to callers.Central Communication: Act as a central point of contact for facilitating communication between doctors, claimants, and examiners.Appointment Scheduling and coordination: Assist in scheduling appointments for claimants with doctors and examiners. Coordinate appointment times, locations, and any necessary paperwork to ensure a smooth process.Appointment Confirmation: Follow up to confirm appointments and make adjustments as required.Record Keeping: Maintain accurate records of all communications and appointments to keep track of activities.Database and Filing Management: Update and manage databases and filing systems as needed to maintain organized records.Confidentiality: Ensure the confidentiality and security of sensitive information to safeguard privacy.Issue Resolution: Identify and escalate any issues or concerns related to communication or scheduling.As a Customer Service Specialist you will:Be the First Point of Contact: Act as the initial touchpoint for individuals seeking information about benefits, delivering precise and comprehensive details via phone.Simplify Complex Information: Provide clear and easily understandable explanations of the claims process, eligibility criteria, necessary documentation, and associated timelines to clients.Maintain Detailed Records: Record comprehensive and precise notes for each client interaction.Handle Client Inquiries: Address client inquiries, concerns, and complaints professionally and with empathy, actively working to swiftly and effectively resolve issues.Prioritize Data Security: Uphold strict confidentiality and data security procedures while handling sensitive client information.