As a Billing Clerk you will:Review Bills: Carefully check outstanding bills for accuracy. Process Payments: Make timely payments for bills and ensure compliance. Verify Invoices: Confirm invoice authenticity and accuracy. Vendor Communication: Resolve billing issues with claimants and healthcare providers. Data Entry: Accurately record data. Reconciliation: Ensure payment and invoice records match. Reporting: Generate regular bill payment reports. Compliance: Follow regulations and company policies. As a Scheduling Coordinator you will:Handle Incoming Calls: Manage a high volume of incoming phone calls in a professional and courteous manner. Direct calls to the appropriate personnel or department.Information Provision: Provide accurate and timely information to callers.Central Communication: Act as a central point of contact for facilitating communication between doctors, claimants, and examiners.Appointment Scheduling and coordination: Assist in scheduling appointments for claimants with doctors and examiners. Coordinate appointment times, locations, and any necessary paperwork to ensure a smooth process.Appointment Confirmation: Follow up to confirm appointments and make adjustments as required.Record Keeping: Maintain accurate records of all communications and appointments to keep track of activities.Database and Filing Management: Update and manage databases and filing systems as needed to maintain organized records.Confidentiality: Ensure the confidentiality and security of sensitive information to safeguard privacy.Issue Resolution: Identify and escalate any issues or concerns related to communication or scheduling.As a Customer Service Specialist you will:Be the First Point of Contact: Act as the initial touchpoint for individuals seeking information about benefits, delivering precise and comprehensive details via phone.Simplify Complex Information: Provide clear and easily understandable explanations of the claims process, eligibility criteria, necessary documentation, and associated timelines to clients.Maintain Detailed Records: Record comprehensive and precise notes for each client interaction.Handle Client Inquiries: Address client inquiries, concerns, and complaints professionally and with empathy, actively working to swiftly and effectively resolve issues.Prioritize Data Security: Uphold strict confidentiality and data security procedures while handling sensitive client information.
1-4 years
- Call center/ Customer Service experience in a medial or insurance industry is a plus!
- Typing- Computer proficiency- Attention to detail-Ability to deliver service with a high level of empathy and professional maturity based on positionIn alignment with the department's passionate support of our state customers and helping ensure their security today and tomorrow, qualified candidates must be willing to submit to the background investigations process for public trust positions which are conducted to gather information to determine whether you are reliable, trustworthy, of good conduct and character, and loyal to the U.S.
High School
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