technical contact center agent i - join the automotive wizardry.

Shifts That Fit Your Lifestyle:

Flexible 8-hour shifts between 8 am - 7 pm EST, Monday to Friday.
Occasionally, you might save the day on a Saturday from 10 am to 3 pm.

Responsibilities:
As a Customer Experience Representative (CER), you'll be the warranty wizard, providing support, directing product warranty repairs, and giving top-notch service to Roadranger enthusiasts. You'll also help us spot trends, using data magic and observations to make our products even better. Custom training? You'll be the star teacher based on your discoveries!

You'll be like Sherlock Holmes for trucks, determining the root cause of failures, and prescribing repair strategies.
Use your Jedi-like skills to interpret electronic data and make those trucks purr like kittens.
Know trucks inside and out, from engine/transmission power trains to vehicle electrical/electronic systems. You'll practically be a truck whisperer!
Hands-on vehicle experience? Check! You'll be diagnosing and troubleshooting engine, transmission, and brake systems ??? like a pro!
Your knowledge of all things Truck products will be legendary.
And, of course, you'll be an expert in the automotive and truck industry, supporting service at the dealership level.
Team player? Absolutely! You'll support your fellow superheroes and other departments when needed.
You'll represent Spherion with style, courtesy, ethics, and professionalism, always.

Working hours: 8:00 AM - 5:00 PM

Skills:
You'll need to have the flexibility of a rubber band, working those flexible hours like a champ!

Education:
Associate

Experience:
1-4 years

Qualifications:
High School Diploma or GED, with at least 2 years of experience in the automotive, electrical, mechanical, testing, machining, or engineering world. Co-op/Intern experience is a plus!
OR
Associate degree in electrical/automotive disciplines, Electrical Apprentice Certification, or applicable Military Service, with at least 1 year of experience in a relevant field. Co-op/Intern experience is a plus!
OR
Bachelor's degree in Electrical or Automotive discipline.
Additional Requirements:

You must be located within 50 miles of Galesburg, MI ??? no teleporting allowed!
You need to be eligible to work in the US without needing sponsorship now or in the future.
Preferred Qualifications:

A Bachelor's Degree from an accredited institution.
5 glorious years of experience in the automotive, truck, or heavy equipment world.
5 years of customer service wizardry.
A basic understanding of dealership/repair facility operations.
Knowledge of transmission or gear train operation ??? you know the ins and outs!
Experience in troubleshooting electrical systems with sensors and actuators.
Familiarity with electronic troubleshooting methods, tools, and standards like CAN.
Bonus points if you've danced with Roadranger products or similar ones.
A knack for being an awesome team player.


Ready to Rev Up Your Career? Apply Today!

If you're excited to be part of a team that's all about automotive magic, send us your application today! Join our quest to make trucks better, faster, and stronger. Apply now and be the hero you were born to be!

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).