New Jersey Resources is seeking a Technical Support Specialist to work directly with internal customers to field, diagnose and resolve technical issues. Provide support for the upkeep and maintenance of all hardware, software, peripherals, telephony and radio systems.Responsibilities:Major Responsibilities:Field second level technical help desk requests in a timely manner; communicate regularly with the users on the status of the requestMaintain, analyze, troubleshoot and repair computer systems; install, repair or replace components in laptops, desktops, printers and other peripheralsAssist in maintaining the telephony network for all locations, include NJR???s remote sitesAssist in maintaining all mobile devices including but not limited to iPhones, Blackberries, Androids and radiosAssist in maintaining the mobile workforceWork with third party vendors when needed to assist with repairs to our systemsAssist with end user trainingKeep up-to-date with the latest industry trends, technologies and integrates where feasibleUpdate the help desk ticketing system with the resolution to problems foundKeep supervisor advised of activitiesWorking hours: 8:00 AM - 5:00 PMSkills:Excellent customer service and communication skills; ability to articulate issues and solutions effectively, both verbally and writtenAbility to multitask, analyze and excellent attention to detailProvide a high level of service in a professional manner, ability to maintain confidentiality and creative problem solving skills climbing and/or balancing, stooping, kneeling or crouching, crawling and/or reaching.Good working knowledge of Windows Windows 7 and Windows 10 as well as related Office applications; knowledge of TCP/IP, LAN/WAN and wireless infrastructuresEducation:AssociateExperience:1-4 yearsQualifications:Position Specifications:Associate???s degree in computer science or technical certification required; Bachelor's degree is preferredAt least three years of experience working in a second level desktop support positionMicrosoft Certified IT Professional (MCITP) in related fieldsExperience working with Avaya Telephony Systems a plusFamiliar with building, configuring and troubleshooting PC hardware components; complex problem-solving and decision-making skillsAvailable for non-traditional, off hours support when needed; rotating on-call for off hours support requiredValid driver's license is required, as some travel is required based on the needs of the businessOccasional climbing and/or balancing, stooping, kneeling or crouching, crawling and/or reaching. Apply for this Job posting today for immediate considerationSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.