Spherion Staffing is interviewing for an IT Support Specialist to work with a Bismarck client. This can be a remote position. The primary responsibility of the IT Support Specialist position is to maintain availability in a fast-paced call queue and utilize technical programs and tools as needed to provide customers with advanced assistance and solutions for technical issues related to Hardware, Software, and Networking. The IT Support Specialist is a client-facing role that requires effective and timely communication with customers on new and existing tickets.Individuals in this role will be expected to identify and escalate issues that require complex troubleshooting and extended time, collaborate with senior resources on mentoring opportunities, and provide technical mentoring to Support Specialist I team members. All professional service positions are expected to drive revenue and customer satisfaction through up to date communication, accurate time keeping, thorough documentation and overall issue resolution.Direct Hire OpportunityPay $15-25/hour DOEResponsibilities:- Have business specific knowledge of the customer's technical environment and operations- Collaborate with the team members to ensure steps taken support the customer's needs- Ensure risks are identified, communicated, and mitigated throughout troubleshooting process- Perform follow-up to verify final resolution and determine customer satisfaction level- Provide high level of commitment to employees- Provide effective and timely communication with team members regarding task progression and status- Work with Services Coordinator to ensure collaboration between teams- Update and maintain network documentation and processes for recurring procedures- Strive for efficiency to ensure individual and team goals are met- Anticipate and help prepare for major technology changes to ensure a competitive advantage- Identify inefficiencies and offer suggestions for improvement when applicable- Recognize opportunities to offer new technical solutions that fit the customer's business needsResponsibilities:See aboveWorking hours: Various Shifts AvailableSkills:Requirements:-Associates degree and/or 3-5 Years relevant work experience-Prefer 2 certifications | A+, Network +, Server +, MCSA, VTSP or other industry certifications-Must have the ability to work under pressure and multitask to meet customer satisfactionEducation:AssociateExperience:1-4 yearsQualifications:See above To be considered, please apply online at www.spherion.com/apply or if you have questions you can reach out to John Funk at 701-298-8300Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.