As a Customer Service Representative, you will be responsible for providing best in class customer service and direct involvement in day-to-day operations that positively impact sales goals. The Customer Service Representative is responsible for meeting customer needs in complex situations that require deviation from standard procedures.Responsibilities:Candidate will be responsible for:Handling complex customer orders, coordinating with production, meeting product delivery requirements, and meeting after sale service needs.Investigate, analyze and solve customer delivery, billing, technical and contract issues.Recognize and recommend areas that need improvement.Interfacing with customers to manage scorecard data.Support Sales Team on all reporting requirements.Working hours: 8:00 AM - 5:00 PMSkills:Candidate must have the following skills:Requires knowledge of the organization, products, and services. Advanced problem-solving skills. Strong customer service and communication skills.Must be able to work independent with little supervision.Education:AssociateExperience:0-1 yearsQualifications:Candidate must posses the following qualifications: Strong knowledge and experience with ERP (preferably SAP) and OTC. Support team in business process improvements, implementing best practices and fully utilizing ERP system capabilities. Requires advance knowledge of MS excel, databases, and other software. Ability to learn and understand technical terminology. Excellent written and verbal communication skills, including effective listening skills. Must be able to work in a fast-paced goal-oriented environment. Able to handle multiple tasks, stay organized, and focused on details. If you are interested in this position, please give us a call at 843-229-6399.Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.