We're hiring Customer Care Specialists for one of our clients in South Burlington!Responsibilities:Provide customers with high quality, effective and efficient service regarding theiraccounts, initiating gas and appliance service or other energy-related activities.Provide high quality customer service: asks questions, understands concerns, workswith challenging customers, and develops creative, effective solutions to customer?scomplaints or concerns.Analyze usage, billing, budgets, service, and energy information to provide accurateresponse to inquiries including understanding and explaining regulatory rules and feestructures in a responsible and customer-friendly style.Respond to all customer inquiries regarding bills, service, marketing, energy efficiency,rates, and other related matters by phone, in person, written or electronic means.Evaluates budget billing of accounts in accordance with regulatory rules by analyzingusage and charges based on a twelve-month period.Schedule service and meter work requests with dispatch to ensure timely completion.Promotes energy efficiency programs, marketing, service programs, and other programsto customers.Collect delinquent bills of both active and inactive customers through various methods.Act as receptionist/cashier as needed and completes daily cash payment posting.Maintain set telephone (ACD) service productivity measures. Other duties as required or requested.Working hours: 8:00 AM - 4:30 PMSkills:Ability to work effectively in a multi task environment balancing phone calls, tasks,email, chat, training, and projects for improving processes.Possess a friendly and positive attitude.Ability to analyze and problem solve with provided information to resolve customersituations to meet/exceed customers' expectations.High degree of attention to detail and accuracy in working with customer information.Clear and effective communicator, a responsive listener, and an efficient collaborator ina way that builds excellent relationships both internally and externally.Ability to flourish in a fast-paced, highly collaborative environment that requiresflexibility, constant prioritization and organization. Adapts easily to changing needs ofour customers and work environment.Excellent technology skills - must have working knowledge of Microsoft OfficeProducts and the ability to learn new technology systems including phone system andcustomer information system.Must possess strong interpersonal skills and ability to work within a teamenvironment. Reliable and able to work in a team that meets department standardswith minimal required supervision. Strong work ethic and a self-starter.Education:High SchoolExperience:1-4 yearsQualifications:High School Diploma required1-3 years of call center or customer service experience Call or text 802-864-5900 to apply directly!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.