1. Serve as the first point of contact for English and/or Spanish-speaking customers via phone, email, and chat channels.2. Effectively communicate with customers in both English and Spanish, providing accurate and timely assistance with inquiries, product information, and issue resolution.3. Handle customer complaints and concerns with professionalism and empathy, striving to achieve a satisfactory resolution for all parties involved.4. Maintain a comprehensive understanding of company products, services, and policies to effectively address customer needs and inquiries.5. Document all customer interactions and transactions accurately in the company's CRM system, ensuring proper record-keeping and follow-up as needed.6. Collaborate with other departments, such as sales and technical support, to escalate complex issues and ensure prompt resolution.7. Continuously seek opportunities to improve customer service processes and procedures, contributing to a more efficient and customer-focused environment.8. Stay up-to-date on industry trends, product developments, and company announcements to better assist customers and provide relevant information.9. Participate in ongoing training and development initiatives to enhance language proficiency, product knowledge, and customer service skills.
1-4 years
Fluency in both English and/or Spanish, with excellent written and verbal communication skills in both languages. Proficiency in using CRM software and other customer service tools to manage customer interactions and data. Excellent problem-solving abilities and attention to detail, with a commitment to delivering high-quality service to every customer. Flexibility to work in a fast-paced environment and adapt to changing priorities and customer needs.A positive attitude and a willingness to collaborate with team members to achieve common goals.
Previous experience in customer service or a related field preferred, with a demonstrated ability to handle customer inquiries and resolve issues effectively.Strong interpersonal skills and a customer-centric approach, with the ability to remain calm and professional in challenging situations.
High School
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