-Create positive and proactive relationships with all Members.-Serve the Member standing in front of you first; answer the phone second; work on side tasks/projects third.-Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using computers, calculators, or adding machines.-Ability to follow check handling procedures in order to properly validate the negotiability of checks presented at the Teller window.-Enter Members transactions into computers in order to record transactions and issue computer-generated receipts.-Verify Members identity before providing information or performing transactions; update Member information as needed, such as address and phone number changes.-Talk to Members about, and answer questions about, loan balances, interest calculations and dividend rates.-Count currency, coins, and checks received, by hand or using currency-counting machine, in order to prepare them for further processing.-Identify and resolve transaction mistakes when debits and credits do not balance by following specified procedures-Receive and verify correct mortgage and loan payments, verifying payment dates, payment amounts due, late fees and correct account and / or loan.-Contact Members with questions regarding mail and night drop transactions.-Resolve problems or discrepancies concerning accounts.-Allow Members access to Safety Deposit Boxes, following specified procedures.-Assist Vault Teller by counting money from bank vault, to ensure cash balances stated by the Vault Teller are correct.-Order a supply of cash to meet daily needs, in accordance with procedural amounts.-Receive and count daily inventories of cash before entering drawer.-Quote Canadian exchange rates, following daily international rate sheets.-Support all other departments as needed (I.E., processing EFT wires, delivering loan paperwork to the proper department, etc.).
0-1 years
-Ability to communicate effectively verbally-Strong mathematical skills.-Ability to handle and process large monetary denominations.
-High school diploma.-6 to 12 months professional customer service experience.-6 to 12 months professional banking or credit union experience preferred.-Reliable transportation and valid drivers license preferred; willingness to travel to other offices required.-Ability to pass a background and credit check
High School
We are here to help you with your questions.