Are you a detail-oriented problem solver who thrives in a fast-paced team environment? We are seeking a dedicated Customer Service Representative for a temp-to-hire opportunity! In this pivotal role, you will be the key link between customers, business partners, and delivery drivers to ensure smooth operations and exceptional service delivery. Operating on a specialized shift schedule with mid-week days off, you will monitor routes, resolve customer inquiries, and play a vital role in creating seamless service experiences.
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Schedule: Monday, Thursday, Friday, Saturday, and Sunday (7:00 AM - 4:00 PM)
Days Off: Tuesday and Wednesday
Pay Rate: $17.50 per hour
Position Type: Temp-to-Hire
Responsibilities:
Assist customers and business partners via telephone and email.
Handle customer complaints in a calm, professional, and empathetic manner.
Diagnose, assess, and resolve problems or delivery issues efficiently.
Monitor the progress of delivery routes to ensure on-time performance.
Scan haul-away pods and verify required stamps.
Process changes or cancellations to existing delivery orders.
Working hours: 7:00 AM - 4:00 PM
Skills:
High school diploma or equivalent.
1+ years of related experience, preferably within a call center environment.
Education:
High School
Experience:
1-4 years
Qualifications:
Experience using Microsoft Office programs, including Word, Excel, PowerPoint, and MS Project.
Customer service skills with the ability to resolve issues satisfactorily.
Solid multitasking abilities paired with exceptional organizational skills.
Ability to thrive under pressure while delivering solutions that exceed expectations
Ready to take the next step in your customer service career with a supportive, fast-growing team? Apply today to get started!
Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).