operations dispatch coordinator.

Responsibilities:
Operational Coordination: Manage daily workflows by assigning tasks, routes, and service calls to field staff based on priority, geographical location, and specific skill sets.

Real-Time Monitoring: Utilize dispatching software and GPS tools to track field progress, adjusting schedules on the fly to maintain service level agreements.

Communication Hub: Act as the primary point of contact between field teams, customers, vendors, and internal departments to ensure clear and consistent information flow.

Incident Management: Rapidly respond to urgent issues???including delays, equipment failures, or customer escalations???and implement practical, immediate solutions.

Data Integrity: Maintain meticulous records of assignments, service logs, time tracking, and overall operational data.

Performance Reporting: Prepare comprehensive daily and weekly reports summarizing key performance metrics (KPIs), service levels, and operational trends.

Working hours: 5:45 AM - 5:00 PM

Skills:
Process Optimization: Experience analyzing workloads to identify inefficiencies and recommending strategic improvements.

Safety & Compliance: Familiarity with industry-specific safety standards and operational procedures.

Conflict Resolution: Ability to handle customer escalations with empathy and professionalism.

Analytical Mindset: Ability to interpret operational data to help drive better business decisions.

Education:
No Degree Required

Experience:
1-4 years

Qualifications:
Logistical Planning: Proven ability to coordinate complex schedules and manage resource allocation effectively.

Technical Proficiency: Comfortable using dispatching software, GPS tracking systems, and standard office productivity suites (e.g., Microsoft Excel, Google Workspace).

Problem-Solving: Strong critical thinking skills with the ability to remain calm and decisive under pressure.

Communication: Exceptional verbal and written communication skills for interacting with diverse stakeholders.

Record Keeping: High attention to detail and accuracy in data entry and documentation.


If you are a logistics pro who loves a challenge, we want to hear from you. Click the "Apply Now" button below to submit your resume and cover letter.

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).