Responsible for maintaining and overseeing integrity of the assigned Contact Center staff, ensuring that callers receive best possible service and information. Provides a superior level of member relations and promotes the sales and service culture through coaching, guidance and staff motivation. Provides leadership, training and supervision. Receives escalated calls and determine the products, services or resources that the member either requires or from
Responsible for maintaining and overseeing integrity of the assigned Contact Center staff, ensuring that callers receive best possible service and information. Provides a superior level of member relations and promotes the sales and service culture through coaching, guidance and staff motivation. Provides leadership, training and supervision. Receives escalated calls and determine the products, services or resources that the member either requires or from
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