The Technical Support Analyst I acts as a primary contact for technical support at the Credit Union and perform initial triage of incoming requests. Follows developed procedural and support documentation to successfully resolve requests with a high level of customer service. Escalates tickets to other Technology Support staff members as necessary. Assists in maintaining desktop hardware equipment.Responsibilities:- Provide onsite or remote diagnoses and re
The Technical Support Analyst I acts as a primary contact for technical support at the Credit Union and perform initial triage of incoming requests. Follows developed procedural and support documentation to successfully resolve requests with a high level of customer service. Escalates tickets to other Technology Support staff members as necessary. Assists in maintaining desktop hardware equipment.Responsibilities:- Provide onsite or remote diagnoses and re
The Online Banking Specialist serves as a critical technical resource responsible for supporting, maintaining, and enhancing the Credit Union's digital banking platforms. This role focuses on ensuring optimal functionality, performance, and security across online and mobile banking environments. While primarily technical, the specialist also provides backup support for escalated member inquiries requiring advanced problem-solving and system expertise. The
The Online Banking Specialist serves as a critical technical resource responsible for supporting, maintaining, and enhancing the Credit Union's digital banking platforms. This role focuses on ensuring optimal functionality, performance, and security across online and mobile banking environments. While primarily technical, the specialist also provides backup support for escalated member inquiries requiring advanced problem-solving and system expertise. The
Receive phone calls and assist members and coworkers with a wide variety of concerns and questions regarding general loan information. Work with all levels of the Credit Union Employees, Loan Officers, and Senior Management to ensure policies and procedures are met while maintaining quality, efficient, working relationships.Responsibilities:- Receive phone calls and assist members with miscellaneous member service issues including but not limited to credit
Receive phone calls and assist members and coworkers with a wide variety of concerns and questions regarding general loan information. Work with all levels of the Credit Union Employees, Loan Officers, and Senior Management to ensure policies and procedures are met while maintaining quality, efficient, working relationships.Responsibilities:- Receive phone calls and assist members with miscellaneous member service issues including but not limited to credit
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