The Technical Support Analyst I acts as a primary contact for technical support at the Credit Union and perform initial triage of incoming requests. Follows developed procedural and support documentation to successfully resolve requests with a high level of customer service. Escalates tickets to other Technology Support staff members as necessary. Assists in maintaining desktop hardware equipment.Responsibilities:- Provide onsite or remote diagnoses and re
The Technical Support Analyst I acts as a primary contact for technical support at the Credit Union and perform initial triage of incoming requests. Follows developed procedural and support documentation to successfully resolve requests with a high level of customer service. Escalates tickets to other Technology Support staff members as necessary. Assists in maintaining desktop hardware equipment.Responsibilities:- Provide onsite or remote diagnoses and re
Receive phone calls and assist members and coworkers with a wide variety of concerns and questions regarding general loan information. Work with all levels of the Credit Union Employees, Loan Officers, and Senior Management to ensure policies and procedures are met while maintaining quality, efficient, working relationships.Responsibilities:- Receive phone calls and assist members with miscellaneous member service issues including but not limited to credit
Receive phone calls and assist members and coworkers with a wide variety of concerns and questions regarding general loan information. Work with all levels of the Credit Union Employees, Loan Officers, and Senior Management to ensure policies and procedures are met while maintaining quality, efficient, working relationships.Responsibilities:- Receive phone calls and assist members with miscellaneous member service issues including but not limited to credit
Under direct supervision, responsible for establishing and maintaining continuous contact with Credit Union Members who have delinquent loans or accounts. Serve as liaison between those Members and the Collections Manager. Work proactively with Consumer, Residential, and Commercial Loan Officers, and all members of their respective branches/departments, to garner information and facilitate gathering payments from members with past due loans or overdraft ac
Under direct supervision, responsible for establishing and maintaining continuous contact with Credit Union Members who have delinquent loans or accounts. Serve as liaison between those Members and the Collections Manager. Work proactively with Consumer, Residential, and Commercial Loan Officers, and all members of their respective branches/departments, to garner information and facilitate gathering payments from members with past due loans or overdraft ac
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