Spherion is seeking a highly organized and proactive Administrative Assistant, IT to support a fast-paced technology department. This role serves as the key liaison between staff and IT, ensuring all requests are tracked, prioritized, and completed efficiently. The ideal candidate is detail-oriented, tech-savvy, and thrives in a structured, team-focused environment.
...
Responsibilities:
Serve as the first point of contact for IT-related requests and inquiries
Review, prioritize, and route support tickets to the appropriate IT team members
Maintain and update project tracking tools (such as Smartsheet) to monitor progress, deadlines, and deliverables
Use Microsoft Excel to track assets, organize data, and maintain accurate departmental records
Provide regular status updates and reports to IT leadership
Assist in creating clear, user-friendly documentation and ???how-to??? guides for staff
Attend team meetings to document notes, action items, and follow-ups
Conduct follow-ups with end users to ensure issues are resolved effectively
Support overall administrative functions within the IT department
Working hours: 9:00 AM - 5:00 PM
Skills:
Associate's or Bachelor's degree in Information Technology, Business Administration, or related field
Previous experience in an administrative or IT support role
Familiarity with ticketing systems or project management tools (e.g., Smartsheet, Jira, ServiceNow)
Experience creating documentation or training materials
Problem-solving skills and ability to learn new systems quickly
Education:
High School
Experience:
1-4 years
Qualifications:
Good organizational and time-management skills with high attention to detail
Proficiency in Microsoft Excel (data entry, basic formulas, spreadsheet management)
Excellent communication skills, both written and verbal
Ability to multitask and manage competing priorities in a fast-paced environment
Basic understanding of IT terminology and systems
Reliable, professional, and able to work a consistent onsite schedule
High school diploma or equivalent required
Spherion Western MA, The Top-Rated Staffing Agency in Your Area!
Looking for your next job? Visit us, call, or text today for personalized job matching and immediate interviews. Apply now: www.spherion.com/apply/75808
Stay connected! Follow us on Facebook, Instagram, LinkedIn, and TikTok to learn more about Spherion Western MA and discover your next opportunity.
Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.