b2b ecommerce operations lead.

This position serves as a central coordinator across internal teams and external technology partners, ensuring that eCommerce, punchout, and related integrations work together seamlessly to support operational efficiency, scalable growth, and a customer-first online experience.

Responsibilities:
ECOMMERCE OPERATIONS & PLATFORM ADMINISTRATION
Platform Management: Administer B2B platforms to ensure reliability, performance, and data integrity.
Content & Catalog: Manage product catalogs, pricing, and rules for web and punchout transactions.
Monitoring: Track health and flows; coordinate resolution across internal teams and partners.

PUNCHOUT & CONNECTED COMMERCE ENABLEMENT
Integration: Support punchout (cXML/standards) with customer procurement systems.
Onboarding: Coordinate testing and maintenance of customer-specific punchout connections.
Data Alignment: Ensure consistency in pricing and orders across punchout, eCommerce, and ERP.
Issue Resolution: Lead coordination for punchout issues between customers, platforms, and partners.
Optimization: Identify opportunities to improve punchout adoption, reliability, and scalability.

B2B CUSTOMER & USER EXPERIENCE SUPPORT
Workflows: Support B2B workflows like contract catalogs, approvals, and invoice payments.
Collaboration: Partner with Sales/CS to resolve usability issues and improve efficiency.
Diagnosis: Resolve data/integration issues and empower teams to reduce repeat incidents.

CROSS-FUNCTIONAL & PARTNER COORDINATION
Liaison: Connect internal teams (IT, Sales, Ops) with external development and partners.
Release Management: Coordinate upgrades and integration changes across the ecosystem.
Translation: Convert business needs into clear technical and operational tasks.

INTEGRATIONS & TECHNICAL OVERSIGHT
Ecosystem: Support integrations for ERP, PIM, OMS, search, payments, and procurement.
Validation: Verify data flows for customer records, pricing, products, and order status.
Testing/QA: Lead testing for platform releases and integration updates.

SYSTEM DOCUMENTATION & KNOWLEDGE MANAGEMENT
Knowledge Management: Document configurations, punchout setups, and integration logic.
Support: Maintain troubleshooting steps and dependencies to assist onboarding and support.

REPORTING & CONTINUOUS IMPROVEMENT
Metrics: Track adoption metrics to streamline integrations and reduce manual work.
Strategy: Identify resilience improvements and support long-term roadmap planning.

Working hours: 8:00 AM - 5:00 PM

Skills:
Experience with ERP-integrated platforms
Hands-on exposure to punchout standards such as cXML or OCI.
Familiarity with procurement platforms (e.g., Coupa, Ariba, Jaggaer, Oracle).
Exposure to B2B customer onboarding or enterprise account enablement.

Education:
Bachelors

Experience:
7-10 years

Qualifications:
Proven experience supporting B2B eCommerce platforms and/or punchout or procurement integrations.
Strong understanding of B2B purchasing models, including punchout, contract pricing, approvals, and ERP-driven order processing.
Experience coordinating integrations across multiple systems and vendors.
Ability to work comfortably across technical and business teams.
Strong documentation and process management skills.


Apply and email sarahfinnerty@spherion.com with your interest.

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).