Join an established financial services employer in Central Texas as a Bilingual Dispute Initiation Associate. This full-time position offers a standard Monday through Friday schedule from 8:00 AM to 5:00 PM, providing steady hours in a structured office setting with the potential for long-term career placement. In this role, you will assist customers in resolving account discrepancies while delivering clear, professional support in both Spanish and English.
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Responsibilities:
Answer incoming customer telephone inquiries promptly in English and Spanish to address account disputes within designated service level agreements.
Ensure full compliance with federal Regulation E guidelines during all dispute intake and documentation processes.
Record customer transaction dispute details accurately within internal database systems.
Investigate transaction entry modes, account histories, and supporting data to verify claim details.
Provide clear, professional updates and responses to customer inquiries regarding open dispute cases.
Maintain steady productivity and meet daily departmental performance goals while managing occasional interruptions.
Uphold dependable, punctual attendance for all assigned shifts.
Assist with related clerical and administrative projects as assigned by leadership.
Working hours: 8:00 AM - 5:00 PM
Skills:
Prior experience handling financial disputes, chargebacks, or banking inquiries.
Familiarity with electronic fund transfer regulations and standard banking procedures.
Demonstrated aptitude for rapid data entry and digital record keeping.
Education:
High School
Experience:
1-4 years
Qualifications:
Complete bilingual fluency in Spanish and English, including verbal and written communication.
Prior professional experience in a customer service call center environment.
Demonstrated proficiency using Microsoft Office applications, including Word and Excel, alongside standard office computer systems.
Proven ability to work independently, manage competing priorities, and meet scheduled deadlines.
Demonstrated history of maintaining productive working relationships with colleagues in a cooperative team environment.
Ready to Apply?
Take the next step in your career by submitting your application online today, or contact the Spherion Temple recruiting team to schedule your preliminary interview.
Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).