bilingual customer care associate.

Responsibilities:
Customer Support: Answer inquiries from customers regarding various services and programs. Technical Guidance: Explain processes and procedures for loading and changing material associated with various self-service terminals. Problem Resolution: Perform research to respond to customer inquiries and provide accurate, timely information to meet customer needs. Issue Escalation: Escalated complex customer issues or concerns to next-level support and/or management as appropriate. System Navigation: Remotely access equipment to resolve hardware and software issues, and dispatch field technicians when necessary. Compliance: Maintain strict customer confidentiality while complying with all privacy regulations. Continuous Learning: Learn, retain, and apply information about programs, services, and virtual assistance comprehension.

Working hours: 8:00 AM - 5:00 PM (Various Shifts Available)

Skills:
Experience: 1-3 years of experience, preferably in a customer care or call center setting. Collaboration: Strong interpersonal skills with a collaborative style and a proven ability to work well with others in a team environment. Relationship Management: Solid relationship management skills with both internal and external customers (including management, peers, and colleagues). Performance Drive: A demonstrated track record of consistently meeting and/or exceeding performance expectations, driving tasks to completion, and maintaining a bias for action.

Education:
High School

Experience:
1-4 years

Qualifications:
Education: Minimum of a High School diploma/GED (or an Associate???s Degree in lieu of required experience). Language: Full bilingual fluency (written and verbal).Communication: Strong verbal and written communication skills with a professional and solution-oriented approach. Technical Proficiency: Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and the ability to navigate multiple systems simultaneously. Task Management: Strong organizational skills with the ability to prioritize workload, multi-task, and maintain strict attention to detail. Judgement: Demonstrated ability to use sound judgment and discretion regarding confidential information.


If you are a motivated bilingual professional ready to deliver exceptional service, we want to hear from you! Call us today at 260-496-9900 to learn more about this exciting opportunity and take the next step in your career.

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).