Our 24/7 Customer Care Call Center provides continuous assistance to customers across the United States and Canada. As a Bilingual Customer Care Associate, you will serve as a direct point of contact for customers, ensuring inquiries and concerns are resolved fairly, effectively, and in their preferred language. You will demonstrate ownership by instilling confidence through clear, professional communication and timely issue resolution.
...
Responsibilities:
Answer customer inquiries regarding offered services and programs. Provide customer assistance and communication fluently in both English and a second language.Explain processes and procedures for loading and changing material associated with various self-service terminals. Perform research to respond accurately to customer inquiries while meeting their specific needs. Remotely access equipment to resolve hardware and software issues or dispatch field technicians when necessary. Comprehend virtual assistance systems and navigate through multiple software applications simultaneously. Escalate complex issues or concerns to next-level support or management as appropriate. Maintain customer confidentiality while strictly complying with privacy regulations.
Working hours: 10:00 AM - 7:00 PM
Skills:
Proven track record of consistently meeting or exceeding performance expectations. Strong problem-solving abilities with a bias for action and attention to detail. Solid relationship management skills to collaborate effectively with peers, management, and external customers. Ability to exercise sound judgment and discretion regarding sensitive or confidential information.
Education:
High School
Experience:
1-4 years
Qualifications:
High School diploma/GED or an Associate???s Degree. 1???3 years of experience, preferably in a customer care setting. Fluency in English and a second language (both written and verbal).Strong verbal and written communication skills with strong interpersonal capabilities. Ability to multi-task, prioritize workload, and navigate multiple systems in a fast-paced environment. Proficiency with the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). Ability to work comfortably in an environment that may be noisy at times and sit for prolonged periods
Apply Today!
Ready to join our team? Submit your application online today or give us a call directly at 260-496-9900 to discuss this opportunity!
Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).