Spherion Staffing & Recruiting is hiring a Sales Support Coordinator to join a dynamic and fast-paced office team in Lansing, MI. This role supports the sales department by managing customer orders, maintaining accurate records, and coordinating between sales, production, and customers to ensure a smooth workflow.
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The ideal candidate is detail-oriented, organized, and comfortable managing multiple priorities in a customer-facing role. Strong communication skills and a proactive approach to solving problems are key to success.
Responsibilities:
Support the sales team with data entry, reporting, and customer communication.
Process and verify customer orders accurately in the system.
Maintain detailed and up-to-date customer records and profiles.
Track and report sales metrics, projections, and production updates.
Prepare and distribute daily and monthly sales reports and presentations.
Communicate directly with customers to confirm orders, payments, and shipment details.
Investigate and resolve order, inventory, and billing discrepancies.
Provide exceptional customer service via phone and email while ensuring timely issue resolution.
Collaborate with production, shipping, and management to meet delivery expectations.
Backup other customer service functions as needed.
Working hours: 8:00 AM - 4:30 PM
Skills:
High school diploma or GED required.
6 months-5 years of experience in sales support, customer service, or order processing.
Proficient in Microsoft Office (Excel, Word, Outlook); ERP or CRM experience preferred.
Strong communication, organizational, and data accuracy skills.
Able to work independently and manage multiple tasks in a fast-paced environment.
Reliable attendance and professional demeanor required.
Education:
High School
Experience:
1-4 years
Qualifications:
na
This is an exciting opportunity to work in a collaborative office environment supporting sales, customer success, and production operations. You???ll gain valuable experience in order management, sales coordination, and customer relations while contributing to a high-performing, quality-driven organization.
Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).