As a Call Center Representative, you will serve as the primary point of contact for our customers. You will handle a variety of inquiries, ranging from technical troubleshooting to billing questions and general account support. Our goal is to provide "one-call resolutions" by combining active listening with a deep understanding of our services. This is a fast-paced role perfect for individuals who thrive on multitasking and delivering top-tier service.
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Responsibilities:
Customer Support: Manage large volumes of inbound calls and emails with a focus on quality and efficiency.
Problem Resolution: Identify customer needs, research issues, and provide valid solutions or alternatives.
Documentation: Maintain accurate records of all customer interactions, comments, and complaints within our CRM database.
Product Expertise: Stay up-to-date on product updates, promotions, and company policies to provide accurate information.
Feedback Loop: Escalate complex issues to supervisors and provide feedback to management to help improve the overall customer journey.
Working hours: 8:00 AM - 5:00 PM (Various Shifts Available)
Skills:
Experience: At least 1-2 years of experience in a customer service or call center environment.
Bilingualism: Fluency in Spanish or French is a major plus.
CRM Familiarity: Previous experience using Salesforce, Zendesk, or similar customer relationship management tools.
Analytical Thinking: A knack for identifying patterns in customer issues and suggesting process improvements.
Education:
High School
Experience:
1-4 years
Qualifications:
Communication: Exceptional verbal and written communication skills with a clear, professional speaking voice.
Tech Savvy: Proficiency in Microsoft Office Suite and the ability to learn new software quickly.
Resilience: Ability to remain calm, professional, and empathetic when handling difficult or escalated situations.
Education: High School Diploma or GED equivalent.
Efficiency: Strong typing skills and the ability to multitask between different systems during a live call.
If you???re ready to grow with a company that values your voice and rewards your hard work, we want to hear from you!
Click the "Apply Now" button below to submit your resume and take the first step toward joining our team, or contact our office at 260-496-9900.
Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).