We are seeking a friendly, dependable Entry-Level Customer Support Representative to join our call center team in San Jose, CA. No prior call center experience is required-we are willing to train the right candidate! In this role, you will handle roughly 40 inbound customer calls a day, assisting customers with inquiries, order updates, and basic troubleshooting. If you enjoy helping people, have good computer skills, and possess strong communication habits, this is a great opportunity to build a career in customer service.
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Responsibilities:
Manage an average volume of ~40 inbound customer calls per day in a professional, courteous manner.
Answer customer questions regarding accounts, orders, product details, and billing inquiries.
Accurately enter and update customer records, notes, and resolution steps in the CRM database during and after calls.
De-escalate customer concerns using active listening, empathy, and problem-solving skills.
Follow up with internal departments or escalate complex issues to team leads when necessary to ensure complete resolution.
Working hours: 8:00 AM - 5:00 PM
Skills:
ndustry Background: Prior experience in transportation, logistics, dispatch, construction, manufacturing, or industrial environments is highly desired.
Language Skills: Bilingual English and Spanish (highly preferred and includes a pay differential).
Education:
No Degree Required
Experience:
1-4 years
Qualifications:
High school diploma, GED, or equivalent experience.
Excellent verbal communication skills and a patient, clear phone voice.
Basic computer proficiency, including comfort navigating multiple browser tabs and data entry systems simultaneously.
Strong problem-solving ability, active listening skills, and attention to detail when logging call notes.
Reliable attendance, positive attitude, and willingness to learn through on-the-job training.
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Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.