A boutique financial company in Florence, SC, is seeking a detail-oriented Client Support & Account Specialist. In this role, you will support Senior Account Executives and guide clients through the funding process. Daily tasks include processing paperwork, answering account inquiries, resolving billing issues, and delivering top-tier customer service. We are looking for an adaptable, long-term team player eager to cross-train and eventually manage their own portfolio. Starting pay is $16.00/hr plus monthly team bonuses and benefits.
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Responsibilities:
- Deliver exceptional, high-touch customer support to clients, communicating the status of their funding and answering account inquiries with patience and professionalism.
- Process and audit incoming freight invoices and bills of lading for accuracy, legibility, rates, and compliance.
- Proactively communicate with clients regarding missing paperwork, billing disputes, or necessary upfront account chargebacks.
- Enter invoice data into the database management system, assign load document images, and process billing to debtors.
- Keep a close eye on client reserve balances, monitor compliance records (W-9s, COIs, authority, etc.), and flag potential account risks to leadership.
- Initiate standard verification and collection calls per determined policy.
- Act as a flexible "floater" to assist the wider Account Executive team during high-volume periods or staff absences.
Working hours: 8:00 AM - 5:00 PM
Skills:
- An Associate degree or higher is preferred.
- A minimum of 2 years of prior experience in customer service, banking (teller/CSR), bookkeeping, or accounts receivable/financing.
- A solid foundational understanding of accounts receivable versus accounts payable.
Education:
High School
Experience:
4-7 years
Qualifications:
- High school diploma or GED equivalent.
- Thorough ability to use all Microsoft Office applications.
- Exceptional interpersonal and communication skills (understanding that how you say something is just as important as what you say).
- High adaptability, a positive attitude, and the readiness to shift tasks to support various team members.
- Strong organizational skills and the ability to be a quick learner.
Ready to join a close-knit, boutique financial team where your customer service skills will truly shine? Apply today and let Spherion connect you with your next long-term career opportunity!
Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).