Provides high quality customer service to client customers including consumers, health care professionals (HCPs), and client personnel. Documents interactions according to PPD and client guidelines. Identifies adverse events (AEs) and product complaints (PCs). Processes fulfillment (e.g., mail, fax, e-mail) and performs administrative responsibilities as needed.
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Responsibilities:
Provides high quality customer service to client customers including consumers, HCPs, and client personnel.
Documents interactions according to PPD and client guidelines. Identifies AEs events and PCs.
Maintains knowledge of policies and procedures including client products, SOPs, protocols, GCPs, and all applicable regulatory requirements.
Processes medical information request (e.g., fulfillment) via e-mail; fax and regular mail.
Performs line checks and system verifications, and generates reports.
Working hours: 8:00 AM - 5:00 PM
Skills:
Excellent organizational skills
Strong attention to detail
Ability to handle multiple tasks
Effective verbal/written communication skills
Excellent problem solving skills
Education:
High School
Experience:
1-4 years
Qualifications:
Excellent organizational skills
Strong attention to detail
Ability to handle multiple tasks
Effective verbal/written communication skills
Excellent problem solving skills
Apply online and call our office
Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).