Spherion Vermont is looking for an energetic, dedicated Customer Experience Representative to join our client's award-winning team. In this role, you will deliver exceptional customer service and support for residential and commercial video, high-speed internet, and telephone services. If you are looking for a collaborative, friendly working environment with clear opportunities for professional growth and community involvement, this opportunity is for you!
...
Responsibilities:
- Deliver Frontline Support & Service: Resolve customer inquiries, research account complaints, process payments, apply billing adjustments, and perform service order provisioning across multiple systems.
- Drive Sales & Revenue Growth: Educate customers on products, follow up on sales leads, and actively promote or up-sell broadband, TV, and voice services to meet company sales goals.
- Troubleshoot Technical Services: Apply effective problem-solving techniques to assist customers with broadband, video, and phone equipment or service issues.
- Maintain Professional Standards: Represent the company professionally through positive customer interactions, de-escalation techniques, and adherence to company policies and safety guidelines.
- Manage Daily Workflows: Independently prioritize, organize, and execute daily assignments while multitasking effectively in a fast-paced environment.
Working hours: 8:00 AM - 5:00 PM
Skills:
- Prior knowledge of broadband, video, and telecommunications products and services.
- Willingness to participate in NCTI certification and continuous professional development courses.
- Demonstrated experience in sales, up-selling techniques, and handling customer account de-escalations.
Education:
High School
Experience:
1-4 years
Qualifications:
- High School Diploma or GED equivalent.
- Valid driver???s license.
- Strong written and verbal communication skills in English, with proven customer service or phone etiquette experience.
- Proficiency with personal computers, software applications (word processing, spreadsheets), and billing systems.
- Basic mathematics skills and strong organizational, multi-tasking, and problem-solving abilities.
Apply today for immediate consideration!
Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).