We are seeking a reliable, customer-focused Bilingual Customer Service Representative to join an administrative team for a short-term, high-volume project. In this role, you will serve as the primary point of contact for parents, handling inbound inquiries regarding scheduling, logistics, and routing, as well as making proactive outbound update calls. This position requires strong communication skills, data entry accuracy, and a passion for helping families.
...
Project Duration: Temporary, fixed-term project running from August 14th through September 11th (Total of 20 working days).
Holiday Note: Monday, September 7th is observed as an unpaid day off.
Available Shifts (Monday-Friday): Please note preference when applying.
Shift 1: 6:30 AM - 2:30 PM (Includes a 30-minute paid lunch)
Shift 2: 9:00 AM - 5:00 PM (Includes a 30-minute paid lunch)
Location: Reading, PA 19604 (On-site)
Responsibilities:
Handle Inbound Calls: Answer incoming phone calls from parents, listen actively to their inquiries, and accurately document their questions and concerns into the internal system.
Conduct Outbound Outreach: Proactively place outbound calls to parents to deliver important updates, timing details, and specific route information.
Data Management: Maintain a high level of accuracy while typing in parent feedback and updating communication logs in real time.
Problem Solving: Provide exceptional customer service by addressing inquiries efficiently and escalating complex issues to the supervisor when necessary.
Working hours: Various Shifts Available
Skills:
Prior experience working within logistics, transportation, or educational administrative offices.
Strong geographical familiarity with the Reading, PA area.
Ability to thrive and remain calm in a fast-paced, high-volume call environment.
Education:
High School
Experience:
1-4 years
Qualifications:
Bilingual Fluency: Must be fully bilingual in both English and Spanish with the ability to converse fluidly and document notes in both languages.
Call Center Experience: Proven experience working in a call center, customer service help desk, or high-volume phone environment.
Technical Skills: Strong data entry skills with the ability to type accurately while speaking with a customer.
Interpersonal Skills: Exceptional telephone etiquette, patience, and strong active listening skills to handle parental inquiries with empathy.
If interested, text SCHOOL to 484-335-1000 for more information + next steps!
Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
Any consideration of a background check would be an individualized assessment based on the applicant or employee's specific record and the duties and requirements of the specific job.