New opportunity for a temp to perm customer service representative in a 3PL Bonded warehouse. Great company and atmosphere. Our customer, is a consolidated family of companies providing logistics and supply chain solutions to cargo owners and shippers through the warehouse, port, and transportation industries.
Job Purpose:
...
The Customer Service Representative will serve as the critical link with communication and coordination between customers, warehouse associates, dispatch team and leadership.
Responsibilities:
Provide proactive communication to customers, warehouse associates, and the dispatch team.
Respond to Customer inquiries in a timely manner with a proactive approach and sense of urgency.
Troubleshoot and problem solve with customers, accurately gathering details to solve specific issues.
Escalate Customer concern to management if resolution is not easily identified.
Execute management approved resolution for the Customer.
Follow the order process outlined for your position.
Maintain records as required by company and regulatory standards.
Working hours: 7:30 AM - 4:30 PM
Skills:
Previous experience in a bonded warehouse
Ability to troubleshoot
Excellent verbal communication skills
Collaborate and assist teammates with cross training on accounts and processes.
Serve as a backup for teammates to support customers.
Education:
High School
Experience:
1-4 years
Qualifications:
High School Diploma required.
Experience working in a bonded warehouse
1+ years of experience in 3PL or logistics environment.
Familiarity with WMS systems.
Proficiency in Microsoft Office, particularly Word, Excel, PowerPoint, and Outlook.
Excellent phone etiquette, customer service and interpersonal skills.
Excellent verbal and written communication skills.
Excellent organizational, task and time management skills.
Excellent attention to detail.
Please submit resume, you will be contacted via e-mail for an interview.
#IND123
Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).