customer service representative - dispatcher.

Customer Support & Dispatch: Answer incoming customer inquiries with professionalism, assess their needs, and coordinate dispatch schedules efficiently.

Multi-App Navigation: Seamlessly toggle between customer databases, dispatch software, GPS tracking tools, and internal communication channels.

On-the-Spot Problem Solving: Address unexpected scheduling conflicts, route changes, or customer complaints immediately and effectively.

Data Integrity: Maintain accurate, real-time records of service requests, driver statuses, and customer interactions.

Working hours: 12:00 PM - 8:00 PM

Skills:
- High school diploma or equivalent

- Experience with Microsoft Office and other business-related applications

- Experience in a call center environment

- Bilingual English/Spanish

- Strong customer service skills with the drive to resolve issues

- Excellent organizational skills

- The ability to thrive under pressure while delivering solutions that exceed customer expectations

Education:
No Degree Required

Experience:
1-4 years

Qualifications:
Experience & Skills
Required Experience: Proven professional experience in a combined CSR and dispatching role.

Technical Proficiency: Strong computer skills with a demonstrated ability to navigate through multiple apps and platforms simultaneously without losing pace.

Critical Thinking: Exceptional, on-the-spot problem-solving capabilities. You must be able to think on your feet and make sound decisions under pressure.

Communication: Clear, empathetic, and professional verbal and written communication skills.

Logistics & Reliability
Transportation: Must have reliable transportation to ensure punctual and consistent attendance for all scheduled shifts.

Flexibility: Ability to adapt to changing priorities and fast-moving daily schedules.


If you are interested, please apply today!

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).