customer service representative - healthcare.

Are you a compassionate communicator with strong problem-solving skills? We are seeking a dedicated Customer Service Representative to join our team. In this role, you will be the first point of contact for patients navigating their financial accounts, providing empathetic support, resolving inquiries, and assisting with balance resolutions.

If you thrive in a fast-paced, metrics-driven environment and want to build a rewarding, long-term career in healthcare operations, we want to hear from you!

Responsibilities:
- Patient Support & Communication: Handle high-volume inbound and select outbound phone calls from patients, physician offices, and insurance carriers with professionalism and empathy.
- Account & Billing Resolution: Answer questions regarding billing statements, insurance claim processing, and financial policies; troubleshoot complex account inquiries to guide patients toward resolution.
- Payment Assistance: Confidently discuss financial obligations and process self-pay patient balances.
- Account Maintenance & Quality: Accurately update patient demographic and contact details while strictly adhering to HIPAA guidelines and quality assurance standards.
- Documentation & Teamwork: Maintain detailed, clear records of all account interactions and collaborate across administrative departments to deliver a seamless patient experience.

Qualifications:
Experience: Minimum of 2 years in a call center, customer service, collections, healthcare customer service, or revenue cycle role.

Skills: Strong communication, active listening, and problem-solving skills with a high degree of empathy.

Performance Focus: Proven success in a metrics-driven environment balancing productivity, quality, and customer satisfaction.

Adaptability: Ability to process information quickly and accurately in a fast-paced workplace.

Bonus points for:
- Background in Healthcare Revenue Cycle Operations or Patient Financial Services.

- Prior experience with Epic electronic health record software (Revenue Cycle or Customer Service modules).

- Previous experience in medical billing or healthcare collections.


Experience:
1-4 years

Why Join Us?
Career Growth: Opportunities for continuous learning, structured mentorship, and leadership development.
Stability & Path to Permanency: Excellent long-term potential with a clear pathway toward full-time direct employment based on performance.
Impactful Work: Help patients navigate their healthcare experience with clarity, respect, and confidence.


Ready to take the next step in your healthcare career? Submit your resume today to be considered!

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).