customer service representative.

- Will work in the warehouse on occasion
Think / Work hard / Be Kind

Responsibilities:
- Answering Questions About Products or Services
- Processing Orders and Transactions
- Resolving Issues and Troubleshooting Product problems
- Delivering Information and Acting as Customer
Success Support Agents
- Providing Proactive Customer Outreach
- Handling Customer Complaints
- Collecting and Analyzing Customer Feedback
- Responding to Customer Reviews
- Developing and Documenting Knowledge into Helpful Content
- Checking Picklists and Pushing Invoices
- Coordinating with Distribution Centers for Shipping Operations

Working hours: 8:00 AM - 4:30 PM

Skills:
- Efficiency and promptness are key, as associates must ensure that each order and transaction is completed without delay.- Associates work closely with both distribution centers to facilitate smooth shipping operations, ensuring that products are delivered accurately and on time.
- Associates work closely with both distribution centers to facilitate smooth shipping operations, ensuring that products are delivered accurately and on time.
- Customer Success Associates provide detailed information about special offerings and may upsell related products or services
- Coordinating with Distribution Centers for Shipping Operations
- Customer Success Associates are responsible for checking picklists from distribution centers and ensuring that invoices are processed and pushed through efficiently.

Education:
No Degree Required

Experience:
1-4 years

Qualifications:
- One of the primary duties of a Customer Success Associate is to answer general and specific questions related to the company's offerings.
- In-depth knowledge of products and services is crucial, as it allows associates to provide timely, accurate, and comprehensive responses to customers and prospects.
- Customer Success Associates are responsible for managing incoming orders as well as processing various types of transactions. This includes not only handling new orders but also addressing cancellations, returns, and exchanges.
- Handling complaints from dissatisfied customers is a challenging but essential aspect of the role. Also addressing cancellations, returns, and exchanges.
- Responding to customer reviews has become a vital responsibility.
- Associates work closely with both distribution centers to facilitate smooth shipping operations, ensuring that products are delivered accurately and on time.


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Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).