customer service representative.

Responsibilities:
?Interacts in a good working relationship with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc. in a courteous and effective manner.
?Handling, Resolving, reconciling all claims for produce billing service issues (inventory loss or shortages).
?Review all customer orders and monitor all incoming truckloads (GPS Tracking).
?Produces all related paperwork and necessary information required for customer work orders.
?Coordinates special and last-minute shipping requests with the Traffic and Operations Departments, expediting any order as necessary.
?Provides follow-up with other departments to ensure service standards are being met.
?Assures proper invoicing of accounts by verifying computer generated invoices.
?Prepares shipping and tracing information to customers as required.
?Communicates customer feedback to management including any signs of dissatisfaction.
?Acts as a liaison between the facility and the customer in administration of the accounts and between the office and customers regarding invoicing and credit changes.
?Oversees all paperwork associated with orders and maintains the corresponding e-files in NetSuite.
?Maintains current and accurate account information, which details the services requirements for each account (CRM).
?Must follow all instruction related to Food Defense, Good Manufacturing Practices, and HACCP programs.
?Must report to the Food Safety Department or their direct supervisor any problem or irregular situation related to food safety.
?Required to follow all quality system requirements for position and facility operations.
?Required to comply with and ensure all general safety, OSHA, USDA/APHIS, FDA and State of Texas regulations for position and facility operations.
?Ensure compliance with the Quality & Food Safety Management System in accordance with relevant internal, external standards and regulatory requirements.
?Ensure compliance with Good Manufacturing Practices by following GMP protocols.
?Ensure compliance to Standard operating procedures to ensure consistency and safety.
?Report on deviations on Food safety / Quality / Safety to the supervisor immediately
?Perform routine inspections as per standard requirements and timely data entry.
?Participate in Food Safety, Safety and Quality related trainings

Working hours: 8:00 AM - 5:00 PM

Skills:
--Knowledge of Good Manufacturing Practice.
--Ability to identify and resolve problems independently.
--Ability to be detail oriented, flexible, and organized.
--Able to build relationship and collaboration skills.
--Hold sense of urgency and ability to set priorities
--Show organizational skills.
--Able t work with attention to details.
--An energetic team player who is flexible and adaptable.
--High level of initiative and works well in a team environment.
--Establishes and maintains effective channels of communications all relevant parties.

--The majority of time performing this job is split between a standard office environment and outside in the Facility.
--Frequently sits, reach with hands and arms; climb or balance, stand and walk; grasp with hands and fingers and lift up to 50lbs.
--Occasionally bend, twist, push, pull, clime squat, crawl and kneel.
--Frequently use computer, telephone, and writing instruments.
--A large part of time is spent in a refrigerated area standing and walking.While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and vehicles.
--The noise level in the operation facility is high. The noise level in the office environment is usually quiet to moderate.

Education:
Bachelors

Experience:
4-7 years

Qualifications:
High School Diploma required; Bachelor?s or Associate Degree is a plus.
?Fluent in both Spanish & English, excellent oral and written communication skills
?2-5 years of (CSR) experience with produce, cold storage and/or logistics businesses
?Strong computer knowledge including MS Office applications.
?Familiarity with NetSuite preferred not required or other CRM enterprise systems.
?Excellent customer service skills.


Apply online : www.spherion.com/apply

Call us once you have completed your application at 956-961-4298

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).