We are seeking a Customer Service Specialist to support sales-related customer interactions, installations, and communications. This role plays a key part in maintaining strong customer relationships, resolving claims and complaints, and ensuring compliance with applicable consumer laws. The ideal candidate is customer-focused, detail-oriented, and experienced working within structured processes and guidelines.
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Responsibilities:
Provide customer service support related to sales, promotions, installations, and product communications
Maintain positive customer relationships through professional, timely, and effective communication
Investigate and resolve customer claims and complaints fairly and in accordance with consumer regulations
Support organization-wide initiatives designed to proactively inform and educate customers
Analyze customer feedback and survey results; assist in developing improvement plans
Follow clearly defined procedures, workflows, and decision-making guidelines
Accurately document interactions and outcomes using internal systems
Working hours: 8:00 AM - 5:00 PM
Skills:
Minimum of 2 years of customer service experience, preferably in a regulated, corporate, or manufacturing environment
Experience handling customer complaints, claims, or escalations
Ability to follow established procedures while managing multiple work routines
Strong written and verbal communication skills
Working knowledge of customer service best practices and compliance standards
Proficiency with basic office systems and customer service software
Education:
High School
Experience:
1-4 years
Qualifications:
Specialized education, training, or equivalent work experience required
Stable, full-time weekday schedule
Onsite role with a well-established organization
Opportunity to contribute to customer experience improvements at an enterprise level
Competitive hourly pay with consistent hours
Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).