customer service.

Responsibilities:
Order Processing & Account Management: Receive, review, and process custom print orders, ensuring all artwork, sizing, specifications, and layout requirements are complete and accurate before going to production.

Quoting & Pricing Assistance: Provide distributors and reseller partners with fast, accurate price quotes and turnarounds on custom forms, labels, and digital printing jobs.

Inquiry Resolution & Communication: Handle incoming calls and emails regarding order status, production timelines, shipment tracking, pricing, and product availability.

Interdepartmental Coordination: Work closely with prepress, press operators, scheduling, bindery, and shipping teams to ensure jobs move smoothly through production and meet customer deadlines.

Client Relationship Building: Maintain ongoing communication with reseller clients, helping them troubleshoot job issues, update artwork/proofs, and resolve any post-delivery complaints or billing questions.

System Documentation: Enter and track customer interactions, order details, proof approvals, and shipping schedules using internal CRM/ERP software.

Working hours: 8:00 AM - 5:00 PM

Skills:
Print / Packaging Industry Experience: Prior experience in commercial printing, web printing, form manufacturing, or packaging environments.

Technical Spec Reading: Ability to review and understand print specifications, artwork layouts, paper weights, inks, and bindery specs.

Quoting & Estimating: Familiarity with calculating order costs, turnarounds, and job estimates for clients.

Software Experience: Experience using print-industry order management systems or major ERP/CRM platforms.

Education:
High School

Experience:
1-4 years

Qualifications:
Customer Communication: Excellent verbal and written communication skills to interface professionally with print buyers, distributors, and internal plant staff.

Order Processing & Data Entry: High accuracy and attention to detail when entering job specifications, custom measurements, quantities, and pricing into order entry systems.

Computer Literacy: Proficiency in Microsoft Office (Excel, Word, Outlook) and comfort learning proprietary ERP/CRM manufacturing software.

Problem-Solving & De-escalation: Ability to troubleshoot order discrepancies, manage last-minute change requests, and resolve client complaints efficiently.

Time Management & Multitasking: Strong organizational skills to prioritize dozens of active print jobs simultaneously in a deadline-driven environment.

Education: High school diploma or equivalent.


Please apply on line at www.spherion.com/apply/75088 and send resumes to rosabetancourt-avila@spherion.com

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).