Spherion Gainesville, FL is seeking a dedicated Financial Aid Representative to join a client's Financial Aid Department. This role is focused on providing exceptional customer service and expert assistance with financial aid services.
Position Type: Long-term temporary
Location: Gainesville, FL
Schedule: Full-Time, M-F, 8 am - 5 pm
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Pay Rate: $18.05/hr
Email Denise Corley: denisecorley@spherion.com
Role Snapshot: Customer-Focused Financial Aid Support
You will be the primary point of contact, offering clear, empathetic guidance on financial aid opportunities, eligibility, and the application process (in-person, phone, and email).
Responsibilities:
- Direct Support: Counsel on financial aid, processes, and college resources.
- Compliance: Strictly adhere to institutional, state, and federal guidelines (including FERPA).
- Issue Resolution: Assess complex situations, analyze conflicting data, and resolve eligibility issues.
- Documentation: Thoroughly document all interactions and file details (electronic/manual).
- Data Integrity: Verify accuracy of financial aid forms, legal documents, and supporting evidence.
- Service Excellence: Communicate tactfully, exercise diplomacy, and use de-escalation strategies to handle challenging or sensitive situations with compassion- .
Working hours: 8:00 AM - 5:00 PM
Skills:
- Excellent Communication skills (professional, diplomatic, empathetic).
- Detail-Oriented for high-accuracy data entry and document review.
Education:
Bachelors
Experience:
1-4 years
Qualifications:
- Proven Customer Service skills; ability to respond promptly and courteously, demonstrating patience with those who have limited computer skills.
- Experience in financial aid administration services, or a comparable operational environment.
- Strong Empathy and Ethics to handle sensitive information and challenging scenarios with integrity and professionalism.
- A degree (AA/AS) and/or experience with Information Systems (SIS) and financial aid software are a plus.
Are you ready to start your next career? Please click the apply tab above or call 352-378-2300 to inquire about our job opportunities.
We offer Medical, Dental, 401(k) and more! We pay weekly!
Spherion Gainesville, FL is a drug free workplace.
Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).