We are currently seeking experienced Healthcare Call Center Representatives to provide high-quality support to patients, caregivers, healthcare professionals, and payers.
This is a seasonal position running from November 2026 through February 2027. The role includes a four-week hybrid training period in the office, after which the position will transition to fully remote.
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Responsibilities:
- Deliver superior customer support, answer hotline inquiries, and guide callers through Foundation eligibility, grants, and processes.
- Conduct initial screening and enrollment for Foundation grant programs.
- Perform quality control checks on data entry, meet Quality department metrics, and strictly follow SOPs and corporate compliance guidelines.
- Utilize secured Grants Management Systems and telephony systems to document caller interactions accurately.
Working hours: 8:45 AM - 5:15 PM
Skills:
- Experience with software such as Salesforce or Vonage.
- Prior experience working remotely.
Education:
High School
Experience:
1-4 years
Qualifications:
- Must have a minimum of 3 years of Call Center experience.
- Must have minimum of 1 year of healthcare / medical industry experience.
- Proficiency in Microsoft Office Suite, call center telephony systems, and CRM/Grants Management software.
- Administrative skills assessment required during the screening process.
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Ready to make an impact in healthcare patient support? Apply today!
Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).