Spherion is seeking a detail-oriented Inventory Customer Support Associate to join a fast-paced, collaborative onsite team. In this role, you will serve as the key connection between customers and internal sales teams while supporting returns, repairs, credits, and inventory accuracy. You will gain hands-on experience with consumer electronics such as earbuds, mobile phones, and gaming accessories while assisting customers through phone, email, and messaging channels.
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Responsibilities:
Support customers and internal sales teams with returns, replacements, credits, and repair requests
Review and document product conditions for returned or defective items
Manage and monitor RMA inventory processes and daily inventory counts
Coordinate with internal teams to ensure timely shipping and product movement
Assist with product testing and reporting findings on equipment issues
Maintain accurate records of inventory and customer service activities
Working hours: 8:30 AM - 5:00 PM
Skills:
Experience in customer support or service coordination
Background in warehouse, logistics, or supply chain operations
Familiarity with RMA processes, returns, or repairs
Experience working with consumer electronics
Exposure to inventory tracking or ERP systems
Experience in product testing or troubleshooting
Ability to manage multiple tasks in high-volume settings
Education:
High School
Experience:
1-4 years
Qualifications:
Reliable attendance and dependable work habits
Professional communication and customer service mindset
Ability to follow instructions and procedures accurately
Basic experience in inventory control or quality inspection
Basic computer skills with ability to learn internal systems
Ability to communicate clearly in English (written and verbal)
Capability to lift up to 35 lbs
Comfortable working in a fast-paced, team-focused environment
Problem-solving and attention to detail
Spherion MA, The Top-Rated Staffing Agency in Your Area!
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Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.