jr. billing clerk.

Responsibilities:
. Daily Billing Operations
??? Receive delivery tickets for completed customer orders through a shared mailbox.
??? Print, organize, and sort delivery tickets by order and load.
??? Review each delivery ticket within the billing system to:
??? Verify delivery times
??? Mark tickets as received
??? Enter applicable additional charges noted on tickets
??? Investigate and resolve rejected notes or billing exceptions.
??? Run missing ticket list, export report, and distribute lists to plant locations for follow-up.
??? Monitor shared mailbox for incoming missing tickets throughout the day and continue processing until all tickets have been received and reviewed.
??? Process an average of approximately 1,000 delivery tickets daily while maintaining a high level of accuracy.

Working hours: 8:00 AM - 5:00 PM

Skills:
Preferred Skills
These are the "nice-to-have" skills that would allow a candidate to ramp up quickly and excel in the role, drawn from the specific nuances of the job description:

Industry Experience: Prior experience in logistics, manufacturing, or distribution (implied by terminology like "delivery tickets," "loads," "dispatch," and "plant locations").

Experience with COD Processes: Familiarity with managing Cash on Delivery (COD) orders, verifying credit card authorizations before expiration, and reviewing proof of deposits.

Advanced Spreadsheet Skills: Proficiency in Microsoft Excel (e.g., VLOOKUPs, pivot tables) to streamline the generation of billing review reports and missing ticket exports.

Experience with Corporate Approvals: Familiarity with routing adjustment requests (credits, debits, rebills) through structured corporate approval workflows.

Dispute Resolution Experience: Proven experience successfully managing and de-escalating customer billing disputes and invoice discrepancies.

Education:
No Degree Required

Experience:
0-1 years

Qualifications:
These are the core competencies necessary to handle the day-to-day duties, such as processing 1,000 tickets daily, managing disputes, and meeting strict deadlines:

High-Volume Data Entry & Accuracy: The ability to process a massive amount of data (approx. 1,000 delivery tickets daily) with exceptional attention to detail and a low error rate.

Basic Accounting Knowledge: Understanding of fundamental billing, Accounts Receivable (AR), and reconciliation concepts, including credits, debits, rebills, and cash reconciliations.

Time Management & Prioritization: Strong ability to multitask (e.g., monitoring a shared mailbox while auditing tickets) and work efficiently under pressure to meet strict deadlines, particularly next-day month-end closes.

Problem-Solving & Investigative Skills: The ability to research missing tickets, resolve billing exceptions, and investigate customer billing disputes or pricing discrepancies.

Customer Service & Communication: Professional written and verbal communication skills to effectively collaborate with internal departments (sales, dispatch, plant locations) and respond to customer inquiries.

Computer & Systems Proficiency: Comfort using billing systems, managing shared email inboxes, and using basic spreadsheet/reporting software to run and export missing ticket lists and review reports.

Strong Organization & Records Management: The ability to sort, organize, route, and file large quantities of physical and digital documentation accurately.


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Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

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We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.