- Collaborate with managers to develop consistent training and development for all assigned staff.- Serve as subject matter expert/administrator for mortgage-related operating systems. Help troubleshoot and fix daily tasks with mortgage lenders and assistants. - Assist in the development, planning and implementation of programs and procedures to improve productivity.- Determine proactive solutions to lending issues and problems. - Pursue business networking opportunities within community.- Direct assigned staff to organize educational presentations and to work with marketing personnel on loan promotions.- Work proactively and positively with other loan department personnel to ensure a team effort and prompt member service.- Work effectively with all other Credit Union personnel to ensure that loan processes function appropriately in relation to other departments. - Know, follow and implement all established lending procedures; research and recommend loan procedures for continued process improvement.- Perform all tasks and projects required by direct managers and departmental needs.- Maintain ongoing communication with senior management team, informing them of potential problems, new developments or changes in the lending environment.- Handle employee loan requests, including appropriate loan and credit education, confidentiality and to completion. - Approve real estate loans within specified limits and refer loan applications outside those limits to appropriate approval authority level. - Assist in addressing Member loan issues timely; assist in handling Member complaints and taking appropriate action to resolve them.- Stay abreast of all current and upcoming compliance and regulatory laws.- Attend and present at loan office meetings as required.- Effectively manage time, resources, and personnel, with working knowledge of principles and practices of supervision, shift scheduling, training and performance evaluation.- Review and approve staff timecards within prescribed timeline.- Ensure that all staff complies with the 5-consecutive-days out-of-office policy. - Participate in Credit Union-sponsored and community-centered events.- Serve as organizational role model, both on and off Whitefish Credit Union facility premises.- Perform other duties as assigned.
1-4 years
- Ability to multi-task, prioritize and organize day-to-day responsibilities with attention to detail and timeliness. - Ability to follow oral and written instructions.- Ability to work with others in an effective manner, listen well, share work-related information and be tolerant of others work styles.- Competent with Microsoft Office; ability and willingness to work with a variety of office equipment and software systems.- Ability to lift up to 75 lbs. to overhead positions with or without accommodation.
- Valid Montana driver's license and good driving record, plus the ability to maintain insurability under the Credit Union?s vehicle insurance policy.- High school diploma or equivalent required.- Associate or bachelor's degree in finance or banking preferred.- 5-8 years of professional experience in mortgage lending required. - 1-2 years of supervisory experience required.- Complete mandatory annual BSA training that includes Red Flag, Identity Theft, OFAC, CTR and SAR reporting and thresholds, as well as the safe keeping of member information, and passes any applicable tests.
High School
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