The Order Fulfillment Administrator provides sales, customer, and service support by managing end-to-end order processing and fulfillment activities. This role serves as a key liaison between customers, Sales, Operations, and cross-functional teams to ensure timely, accurate, and compliant shipment of orders critical to patient therapy.
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Responsibilities:
Deliver a world-class customer service experience to both internal and external customers.
Process customer orders from entry through fulfillment, utilizing Great Plains for order entry and Oracle for shipping transactions.
Manage internal order requests, including in-service, service depot requests, evaluations, and demo orders.
Coordinate capital equipment sales demonstrations and manage evaluation/placement agreements in partnership with Sales and Operations.
Track demo equipment and coordinate related logistics.
Act as a liaison between customers and internal resources to drive the order fulfillment process and ensure on-time delivery.
Partner with Operations to expedite parts or materials as needed to meet customer requirements.
Prepare and review domestic and international shipping documentation (Commercial Invoices, Certificates of Origin, Shipper???s Letters of Instruction, and Dangerous Goods documentation).
Coordinate pick-ups and shipments with freight forwarders and send delivery notifications.
Serve as the primary point of contact for order-related inquiries, including out-of-box failures and shipping discrepancies.
Preferred Skills:
Working hours: 6:00 AM - 2:30 PM
Skills:
Prior certification or specialized knowledge of Hazardous Material or Dangerous Goods shipments.
1-2+ years of specific experience in export documentation preparation.
Proficiency in using CRM or Manufacturing systems (Great Plains, Oracle) and advanced Microsoft Excel.
Ability to remain calm and professional when interacting with upset or frustrated customers.
Education:
No Degree Required
Experience:
4-7 years
Qualifications:
2???3 years of experience in sales order administration, sales support, or order fulfillment.
Excellent attention to detail, accuracy, and strong data entry skills.
Proven ability to multitask and prioritize effectively in a fast-paced environment.
Strong written and verbal communication skills for professional interaction with internal and external stakeholders.
Must be a self-starter with strong problem-solving abilities, able to work both independently and within a team.
Ability to obtain and maintain Dangerous Goods shipment certification for Lithium batteries.
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Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.