- Participate, engage, and occasionally lead team meetings, team building activities, and other opportunities to strengthen the department. - Execute project-related tasks from concept, planning, design through project completion. - Actively maintain education and cross-training on infrastructure areas of expertise. - Prepare, lead, and attend training when available and appropriate. - Participate in the evaluation and estimation of infrastructure work requests, and major projects. - Provide management with insightful systems recommendations that include detailed work plans along with supporting documents such as VISIO diagrams. - Participate in infrastructure project development and planning.- Troubleshoot system outages and performance issues in support of key business processes and core services. - Configure and install systems equipment to ensure their reliable operation for fulfilling business objectives and processes.- Conduct research on systems products, services, protocols, and standards to remain abreast of developments in the networking industry.- Participate in new and existing equipment, hardware, and software installs and upgrades.- Interact with vendors, outsourcers, and contractors to ensure SLA and project performance. - Create, follow, maintain, and update documentation and checklists to ensure efficiency and consistency. - Use advanced troubleshooting methodologies that provide efficient, effective resolution and minimize negative impacts. - Plan and design systems infrastructure, including acquisition and installation of new equipment and reconfiguration of existing equipment to meet changing organizational needs.- Develop and maintain network documentation and policies for security and use of the network.
4-7 years
- Be comfortable following change management and documentation procedures.- Ability to earn industry certifications and/or perform continuing education to ensure proficiency in position. - Ability to implement, administer, and troubleshoot system infrastructure devices, including active directory, DHCP, DNS, current Microsoft Windows Server OS and virtual environments.- Ability to implement, administer, and troubleshoot network infrastructure devices, including switches, routers, and firewalls. - Ability and willingness to travel to all branch locations.- Ability to be periodically available on an on-call basis to ensure availability of the systems. This includes the availability to support the 24/7 on-call staff as needed.- Ability to work nights and weekends as needed, which may include holidays or non-standard business hours.
- Bachelors degree in computer science, MIS or a related subject.- 5+ years related employment experience.- Currently have (or willing to obtain within the first 12 months) - MCSA, Azure Administrator Associate or other certification(s) within the field of an equivalent level. - 3-5 years of work experience managing networking infrastructure lifecycle, including installations, configurations, upgrades and replacements.- 1-3 years of work experience managing Windows and Linux/Unix based server systems. - 1-3 years of work experience with Virtualization or SAN systems.
Bachelors
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