As a Senior Client Relations Specialist, you will be the voice of our clients, championing their needs and resolving their most complex concerns. This role is a perfect fit for someone who excels at building rapport, managing high-stakes situations, and turning a negative experience into a positive outcome. You'll be the trusted point of contact, providing exceptional support and ensuring our clients feel heard and valued. This is a project job that is expected to go 8 to 12 months but could go longer based on company need.
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Responsibilities:
Key Responsibilities:
Be the Voice of the Customer: Support both internal and external clients with their inquiries and complaints about financial products and services.
Navigate Complex Issues: Handle a wide range of complex administrative and customer support tasks, guiding clients to the right solution.
Own the Outcome: Take ownership of escalated questions and complaints, working independently to resolve them at the highest level.
Build Strong Relationships: Interact with a wide range of client personnel, building trust and ensuring their issues are resolved with the utmost care.
Proactively Improve Processes: Offer feedback and present ideas for improving or implementing processes and tools that will benefit our clients.
Working hours: 6:00 AM - 6:00 PM (Various Shifts Available)
Skills:
Previous experience in a contact center for a bank or financial institution
Previous experience running an escalation team.
Education:
High School
Experience:
1-4 years
Qualifications:
Required Skills:
Experience that Matters: 4+ years of experience in customer contact within a financial services, underwriting, or quality assurance environment.
The Art of De-escalation: Exceptional communication skills with the ability to de-escalate high-level customer calls with professionalism and empathy.
Clear and Concise Communication: The ability to effectively communicate through both written correspondence and email.
Organizational Excellence: Strong pipeline and time management skills to handle multiple cases in different statuses while meeting deadlines.
Please submit resume for consideration
Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).