service advisor / technician.

Responsibilities:
As a Service Advisor, you'll be the go-to expert for our dealers and customers. You will:
- Provide Technical Support: Troubleshoot complex equipment issues across mechanical, electrical, and digital systems via phone, email, and our online platforms, ensuring responsive and accurate support.
- Support Advanced Technology: Be actively involved in the launch, support, and maintenance of our cutting-edge autonomous mowing systems.
- Dealer Empowerment: Assist dealers directly with diagnostics, installations, and service best practices to ensure efficient and high-quality repairs.
- Develop Resources: Create clear, easy-to-follow technical guides and training resources to educate dealers and customers.
- Field Engagement: Occasionally participate in field events and product rollouts, giving you the chance to see our latest innovations firsthand and connect with our community.

Working hours: 7:00 AM - 4:00 PM (Various Shifts Available)

Skills:
- Familiarity with robotics, sensors, or autonomous systems is highly preferred.
- Bilingual is highly preferred but not required.
- Prior technical writing or training experience.
- Associates degree and 1-3 years of product support or technical service experience preferred.

Education:
High School

Experience:
1-4 years

Qualifications:
- Must have experience diagnosing mechanical, electrical, or hydraulic systems.
- Must be comfortable going onto the production floor to learn the company product prior to jumping into the customer service aspect of the position.
- Strong communication skills and a customer-first mindset.
- Ability to work independently and as part of a team.
- Familiarity with robotics, sensors, or autonomous systems (preferred).
- Must have a High school diploma or GED required
- The ability to translate complex technical information into simple, actionable steps.


Call Spherion today to schedule an interview at 301-694-7700

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).