We are seeking a reliable, customer-focused, and detail-oriented Warehouse Customer Service Representative to join our growing team. In this dual-function role, you will serve as the key point of contact between clients, shipping carriers, and our warehouse operations team.
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If you excel at solving logistics challenges, delivering exceptional customer service, and working across both office and warehouse environments, we encourage you to apply!
Responsibilities:
Respond promptly to client inquiries regarding order status, stock availability, and shipping logistics via phone and email.
Accurately enter, process, and update customer orders in our management system.
Coordinate with warehouse floor personnel to ensure priority orders are picked, packed, and dispatched on time.
Prepare shipping documentation, including packing slips, shipping labels, and Bills of Lading (BOL).
Trace shipments, resolve carrier delays or order discrepancies, and manage Return Merchandise Authorizations (RMA).
Assist with periodic inventory counts, stock audits, and light warehouse duties during high-volume periods.
Working hours: 10:00 AM - 8:00 PM (Various Shifts Available)
Skills:
Excellent organizational skills with high attention to detail.
Ability to multitask in a fast-paced environment and handle client inquiries with professionalism.
Physical capability to navigate a active warehouse environment and lift up to 35 lbs as needed.
Education:
High School
Experience:
0-1 years
Qualifications:
1???3 years of experience in customer service, ideally within a warehouse, distribution, or logistics setting.
Strong written and verbal communication skills.
Proficiency in MS Office (Word, Excel, Outlook) and general computer systems; experience with WMS software is a plus.
APPLY NOW!
Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.