What does a case manager do?

A case manager is a social worker who often works with people who have been through physical or mental trauma. As a counselor, he or she provides advice, emotional support, and therapeutic solutions. Your daily tasks as a case manager will vary depending on your employment. In general, case managers act as a link between a client and providers of healthcare and social services. Case managers work closely with clients, but you also help your client's family members find the best services possible for their loved ones. Some common tasks of a case manager include: 

• Assessing each client's needs

• Creating a care plan

• Communicating with medical teams and insurance companies

• Evaluating each client's progress

• Helping clients take control of managing their needs

As a case manager you should be prepared to handle a wide range of social issues, including poverty, drug abuse, and housing problems. You should become cognizant of the underlying social problems in each case to find appropriate solutions for your clients. The career requires sensitivity toward people of different ethnic groups and socioeconomic backgrounds.


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What is the average salary of a case manager?

The 2021 median pay of a case manager, according to the U.S. Bureau of Labor and Statistics, was $74,000 per year, or $35.58 per hour. For those who move up to management positions, the median annual wage is $97,630. When you include all the different occupations involving social work, the median salary is $45,760. Social and community service managers who work for local government on average earn a salary of $93,420. The lowest-paid social workers typically earn around $33,000.

case managers

Working as a case manager

The occupation of case management requires skills in organization and communication. It's a broad field, so the type of work relates directly to the type of organization you serve, which may be medical, governmental, or community based. Financial, educational, and religious organizations also use case managers. The role may involve working in settings such as offices, hospitals, and shelters.


What is the career outlook for a case manager?

The career outlook for case managers is good. According to the U.S. Bureau of Labor Statistics, this field will grow by 15% between 2020 and 2030. This is a faster growth rate than the average occupation. Case managers are able to advance their careers by gaining certifications and additional education. While a bachelor's degree will get you into this field, earning a master's degree will allow you to take on senior-level positions.

What are the advantages of working with Spherion as a case manager?

Finding a job as a case manager can be frustrating due to the competitive nature of the field, but Spherion makes it easier with its search tools. We enable you to find specific case manager jobs in your geographic region. We also provide resources such as interview training and resume editing to assist in your career search. Other key advantages to working with Spherion are: 

  • Submit and post your resume so that case management employers can view it
  • Quickly discover job openings and connect with leaders in your local community 
  • Access to a national network of locations that offer HR services, including temporary or contract-to-hire work
  • Tap into established relationships with employers across the United States

What education do you need as a case manager?

You'll typically need a bachelor's degree in social work or related public policy and social services to become a case manager. Some jobs in this field, however, require at least a master's degree. The degree must come from an accredited college or university. Important coursework includes sociology, psychology, and human behavior. Child development and data analysis are also useful areas of study. Social workers who earn doctoral degrees are eligible to teach at universities. 



Case managers act as an important link between clients and available services. The following answers to frequently asked questions about becoming a case manager provide additional information about this role. 

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